Huge Deposit

Jul 22, 2005
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I booked a weekend with the 'friendly' club and was asked to pay a deposit - fair enough £25.00 paid by debit card, i asked how much the actual weekend cost £29 and some pennies!!!! I thought the deposit was rather hefty. I dont mind paying a deposit as it deters some caravanners from not showing up. Does anyone agree. If i need to cancel a booking i do so in good time to free up the pitch but i would never not turn up. Does anyone agree re the deposit?

Yvonne
 
Mar 14, 2005
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Hi Yvonne

I think the large deposit is a perfectly acceptable way to do this type of business. even full site fees up front. If it begines to cost people to who book up but who then do not bother to show up or cancel in good time, then perhapse they will think twice about booking so many sites.

It also covers the site owners for loss of earnings when no shows occur, and they don't have time to re-let the pitch.
 

Parksy

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Nov 12, 2009
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The Camping and Caravanning club do indeed ask for a deposit and I'm fairly sure that in cases where a reasonable notice is given if a member is unable to show up the deposit is held and transferred to a future booking.

The amount of deposit is immaterial really because the money will be paid anyway if you honour the booking and in most cases transferred if you can't.

You never see the online forum topics where members complain that every weekend is fully booked with the Camping and Caravanning Club in the way that they appear to be with the Caravan Club so the C&CC must be doing something right.
 
Dec 23, 2008
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Good practice I would say, if it stops block bookers and the "no shows" fanatstic.

We've had to pay full price in advance for some european caravan sites for long summer bookings, fine with me.
 
Mar 14, 2005
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Its the very reason I don't belong to the CC&C, far less hassle in the Caravan Club. I am aware that the CC&C will hold over a deposit but I don't think there is any lee way to refund it completely which I think is very unfair. If you want to pinish those that cancel at the last minute or don't show up at all why not charge them one nights site fee, far less administration.

David
 
Jan 22, 2008
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Hiya

I am a firm believer in paying deposits, one nights fees up front, I think thats fair, as stated by others stops block booking, cannot count the times we have tried to book site, only to be told months in advance, that they are fully booked, we called into one of these sites, easter weekend, so said fully booked, weather not good, guess what, yes, site was only 40% full, plenty of spaces, so yes I for one are fully in favour of deposits.
 
Mar 14, 2005
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How does a deposit stop block booking? Surely if you are determined and have the money you just book away. In some ways deposits makes it unfairer because its the less well off and therefore less able to pay too many deposits in advance that suffer.

David
 
Mar 14, 2005
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Hello David,

I might not stop block bookings, but if a large deposit or full fees in advance is required then it would certainly cost those unscrupulous people a lot more, and that might make them think twice.

Yes it would also affect those less well off, but provided you actually take the holiday then there is no cost penalty apart from having to budget for it earlier in the year.
 
Mar 14, 2005
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As for refunds.

It is my view that a refund on a booking fee should not be automatic.

If you agree to use a pitch, you have entered into a contract. as a result, the site owner has taken that pitch of his available list on the basis that it will produce an income because you will be using it. As a consequence he will no longer offer that pitch for hire for the period you have agreed to use it.

If you then decide not to use it, or do not turn up, you have broken the contract, and prevented the site owner from generating any income from that pitch. Because it is a breach of contract you have no legitimate reason not to pay the site fees for the agreed period - However, most site operators do offer some form of refund or reduced payment scheme, often the refund is modulated by a time factor. This potentially allows the operator to re-let the pitch, and thus recoup some of the loss they might have otherwise endured.
 
Mar 14, 2005
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Trouble is John that sounds like equality of misery rather than equality of opportunity! We all manage our budgets differently but my comments were aimed at those families, because of the fact that you have to book all sites well before Christmas, who may not be in a position to shell out a
 
Nov 5, 2006
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emphatically yes, for genuine reasons for not attending the CC&C will place you deposit into an account for use in future bookings.

I do not like to book several months in advance & so,as yet I have not managed to get on a CC site as they are usually booked solid by many who have booked sites on the off chance they just might go
 
Jun 20, 2005
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Deposits seem to be the norm and so it is the CC who stand alone . Maybe this is why their Peak District sites , eg Chatsworth are booked every weekend for the entire season. Maybe those pre book weekend hoggers need a lesson?

Cheers

Alan
 

Parksy

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Nov 12, 2009
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David wrote:

'Trouble is John that sounds like equality of misery rather than equality of opportunity! We all manage our budgets differently but my comments were aimed at those families, because of the fact that you have to book all sites well before Christmas, who may not be in a position to shell out a
 
Jun 20, 2005
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Hi Parksy,

It's well documented here and on other forums that without question there are CC members who abuse the booking system. I should know because in early January 2009 it became impossible to book a continuous 7 day period at Chatsworth because of the Weekend Hoggers.

They always seem remarkably quiet on the forums.

I wonder why?

The CC are reluctant to publish the number of last minute cancellations or no shows by the Hoggers. We will never know.

Anyway who cares I have a most enjoyable programme planned for 2009 and apart from Buxton Grin Low, I have put my money where my mouth is.

Cheers

Alan
 

Parksy

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Nov 12, 2009
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Hi Alan

Hope that you didn't pay a deposit to go to Malvern.

The CC certainly has a problem with overbooking of pitches whether it's factual or perceived.

My point is that we don't see the same type of forum topic in relation to the Camping and Caravanning Club.

Is one club so much more efficient when sorting out bookings than another?

I would doubt if there's much difference so either the Camping and Caravanning Club's policy of insisting upon deposits works in this respect or perhaps there are other factors which we haven't noticed or are ignorant of.
 
Mar 14, 2005
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Hello again David,

Is it not the reason that you find you have to book so far in advance is because there are others who block book.

Now if a significant deposit was required, and that reduced the number of long term advanced booking, there would more choice later in the season.
 
Mar 14, 2005
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Parksy

You are correct in saying that you don't get the same sort of comments about the CC&C except that most people seem to say they don't have a problem booking the sites. However I have read a number of posts where people think that the deposit on CC&C sites is too high. Even I would recognise that having a lower deposit would not have any deterrent value, in that it could make matters worse as people won't even bother to let the site know they are not coming. It is also interesting in these debates that you get a lot of non CC members saying there should be deposits and in truth it is nothing really to do with anyone outside the CC! The complaints arise because people have difficulty getting onto the sites they would like. Because this annoys them they start looking for other things to blame. As a CC member you are perfectly entitled to book a site for every weekend, there is no restriction. You can book for one night which I understand you can't do with the CC&C. The Caravan Club has been very successful in selling itself, too much so, some would say. It has also encourage newcomers to caravanning so therefore demand for any pitches is, at times and on some sites, extremely high. I suppose the crunch question is, would the introduction of deposits on CC sites really free up sufficient pitches to make a real difference. I suspect not and I think that is how the CC themselves look at it. The CC know from previous experience of taking deposits, about 5/6 yeas ago that they did not decrease the number of no shows, in fact they maintain the number is lower since they stopped taking deposits. They also have a system in place to deal with persistent no showers which could result in membership being suspended. Perhaps a bigger problem is that of late cancellations. Having booked a site for this week some months ago how many people would be travelling today? If buses can't get round London its hardly sensible to suggest someone tows a van to a site just to avoid a cancellation. I suspect that many late cancellations are for very genuine reasons illness being one of them. Is it right that people are penalised in such circumstances. I know many of the people on groups such as this don't agree with me but I am yet to be convinced that a) deposits and needed and b) that they would change anything enough to make a difference.

As an aside do you get the same sort of debate in Letters to the Editor in Practical Caravanning? Perhaps it might make and interesting article to challenge one of the big bods of the CC to put forward the case for what they do now.

David
 
Mar 21, 2007
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I am with David Klyne on this issue. There will be people who dont show no matter what deposits are charged. Airline seats are paid for and not claimed, theater seats etc etc.I actually saw a couple pay in full for thier stay at Bo peep Farm CC site drive around the site and then leave without returning to the office.

Its a fact that there is too much advance booking sites in the UK but I am as guilty as the next because in this country if you arrive and its full you are likely to be a long way from the next site unlike on the continent where we never book.

Dave
 
Jul 30, 2008
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I am all for a deposit for all the above plus points.

What has not been made clear in response to the original posting is that the CC&C has a policy of
 
Oct 21, 2008
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Its definitely time the Caravan Club started charging deposits as they used to do some years ago - its also time that they started to do something about persistent none-showers who abuse the present system - surely the club computer system could flag these members up and personally I think they should be banned from using club sites especially those who dont ring to cancel beforehand so that soembody else can have their pitch - the same goes for CC members who turn up before 12 noon - I think the C&CC impose a fee on their members for doing this and rightly so
 
Dec 23, 2008
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Parksy

You are correct in saying that you don't get the same sort of comments about the CC&C except that most people seem to say they don't have a problem booking the sites. However I have read a number of posts where people think that the deposit on CC&C sites is too high. Even I would recognise that having a lower deposit would not have any deterrent value, in that it could make matters worse as people won't even bother to let the site know they are not coming. It is also interesting in these debates that you get a lot of non CC members saying there should be deposits and in truth it is nothing really to do with anyone outside the CC! The complaints arise because people have difficulty getting onto the sites they would like. Because this annoys them they start looking for other things to blame. As a CC member you are perfectly entitled to book a site for every weekend, there is no restriction. You can book for one night which I understand you can't do with the CC&C. The Caravan Club has been very successful in selling itself, too much so, some would say. It has also encourage newcomers to caravanning so therefore demand for any pitches is, at times and on some sites, extremely high. I suppose the crunch question is, would the introduction of deposits on CC sites really free up sufficient pitches to make a real difference. I suspect not and I think that is how the CC themselves look at it. The CC know from previous experience of taking deposits, about 5/6 yeas ago that they did not decrease the number of no shows, in fact they maintain the number is lower since they stopped taking deposits. They also have a system in place to deal with persistent no showers which could result in membership being suspended. Perhaps a bigger problem is that of late cancellations. Having booked a site for this week some months ago how many people would be travelling today? If buses can't get round London its hardly sensible to suggest someone tows a van to a site just to avoid a cancellation. I suspect that many late cancellations are for very genuine reasons illness being one of them. Is it right that people are penalised in such circumstances. I know many of the people on groups such as this don't agree with me but I am yet to be convinced that a) deposits and needed and b) that they would change anything enough to make a difference.

As an aside do you get the same sort of debate in Letters to the Editor in Practical Caravanning? Perhaps it might make and interesting article to challenge one of the big bods of the CC to put forward the case for what they do now.

David
I would disagree with David, the reason I have complained and do complain about CC is that we can never ever get on to a site when we want! In 4 years, no go!

They are all booked at weekends months ahead at weekends as far as I can find!

Quite often there are week days available and mid week we've found sites part full, I would book full weeks and weekends, but the club misses out as the weekenders have booked months ahead.

Phone on a Friday or Saturday, wowy surprise, we and mates find a pitch or 2 or 3 or 4 or more.

ps. Retiree so I have a broad window as to when I can book as well.

We pay the same CC fee as others but only rarely get a pitch and never for the length of time we really want or when we want and we're not the only ones in that boat.

To give all CC members a chance of using club site, members should pay up when they book or at least pay a very large deposit.

Stood in one CC reception, two couples discussing which of two sites they would weekend at next. Both sites were booked fully. My wife asked how they managed to be able to choose and they and the Warden just brushed over it and made her feel very uncomfortable.

My veiw is that there is a club within a club no matter what rules the CC says they have in place.

I enjoy Monthly Mag, services and travel assistance are good feature. But not being able to get a pitch. We joined for the club sites and to my mind they are not as good as they make out.
 

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