Hi JTS
We had the 3 last Christmas, fine in this country but we took it to France and we could not get online.
After buying internet access from camp site, we emailed customers service they finally got back to us ringing our mobile to talk us though it, this cost a fortune on our mobile.
They still could not do it, they then said they we speak to someone else and get back to us.
Sat on the beach I received a call saying that you needed to buy your voucher which we did in the u.k. and turn it in to talk time for abroad. This was never explained to us.
The guy told us to and buy another voucher in France, he would then ring us back ask us for the code and convert it into internet usage abroad. I said that we were no where near any shops that sold vouchers and why couldn't I pay him with my debit card over the phone and he could convert it for us. He replied he did not have the facility to do this.
We looked everywhere for a 3 voucher, but could not find one anywhere it is a network that France do not use.
When we came back I took it to my local 3 shop and had my money back, I said the reason we had the 3 was to use it abroad whilst on holiday to access the internet.
The manager asked us was we told that we could use it abroad at the time of purchase. We replied yes, he did not have much knowledge on the product, but he thought that it would not work abroad.
Anyway we had our money back.