hi we purchased a new motorhome end of oct 11 we have had nothing but bother with it lots of silly things breaking or not working. main thing is the gas heater has never worked since new after varoius dealer visits.... the latest one is the fridge leaking and very luckily my wife and 4yr old wernt in there at the time but its made my really ill burning my wind pipe and giving me a lung infection. 6weeks in dealer so far this time ruined our summer hols and basiclly sick of the sight if the thing what should we be doing. i think they should help us into a new one? thanks for your thoughts. paul
motorhome trouble
- Thread starter paulandmandy
- Start date
Hi Paul - welcome.
It's really heartbreaking when your dream van turns out to be a nightmare!
After this length of time, it would probably be hard to reject the whole vehicle under Sale of Goods law, although it could be worth starting from that position with your dealer. You'd need to be able to argue that the van was either "not of merchantable quality" or "not fit for purpose" from the beginning, and that you've only left it this long to give them chance to fix things.
Short of that, for the sake of his reputation the dealer may be willing to give you a better-than-otherwise deal on a change - but make sure it's genuine! Prices on forecourts are always negotiable anyway, so you'll need to be convinced (perhaps by looking elsewhere) that you're getting a significantly better deal than a new person walking in off the street!
Other possibilities:
The converter's (not base vehicle) warranty: check what it covers, and for how long. It may only be a year, but many big converters offer longer. But even so, by this time, this would only help in getting the faults fixed, not replacing the van.
Similarly, the manufacturers of the individual appliances may take an interest (or even in the case of the leaking fridge be liable!), but their actual warranties will almost certainly only be for a year.
Note: I'm no legal expert, and if you really want to press for your rights you'll need to take proper advice about just what those are!
Best wishes with this - and please let us know how you get on.
It's really heartbreaking when your dream van turns out to be a nightmare!
After this length of time, it would probably be hard to reject the whole vehicle under Sale of Goods law, although it could be worth starting from that position with your dealer. You'd need to be able to argue that the van was either "not of merchantable quality" or "not fit for purpose" from the beginning, and that you've only left it this long to give them chance to fix things.
Short of that, for the sake of his reputation the dealer may be willing to give you a better-than-otherwise deal on a change - but make sure it's genuine! Prices on forecourts are always negotiable anyway, so you'll need to be convinced (perhaps by looking elsewhere) that you're getting a significantly better deal than a new person walking in off the street!
Other possibilities:
The converter's (not base vehicle) warranty: check what it covers, and for how long. It may only be a year, but many big converters offer longer. But even so, by this time, this would only help in getting the faults fixed, not replacing the van.
Similarly, the manufacturers of the individual appliances may take an interest (or even in the case of the leaking fridge be liable!), but their actual warranties will almost certainly only be for a year.
Note: I'm no legal expert, and if you really want to press for your rights you'll need to take proper advice about just what those are!
Best wishes with this - and please let us know how you get on.
Facebook
Twitter