Poor after sales warranty from Adria

[anne_5109389]

Has anyone had problems getting warranty work done by Adria?

We purchased a new 532UP in April 2005 8 months later we had 4 minor problems.After 7 months we are still waiting to have them rectified.

Awning heater not connected and flap broken.

Water filler cap cracked

Flyscreen not working

fridge catch not working

All parts were ordered by dealer in January we have jujst received fridge catch and guess what it is the wrong one.

Since the we have noticed that the panel between the seating area and kitchen has delaminated apparently because they have not fitted shock absorbers to the english models.We are still waiting to find out when that will be rectified.

Sadly the dealer who sold us the caravan has gone into liquidation so no other dealer will do any work on the van.

Anne

 

[Guest]

We bought a 532up in march this year and we took it out for the first time the door wouldn`t shut properly without having to slam it and the dealer had put my spare wheel and carrier on for me and forced the bathroom waste pipe out of the way.We took it back to the dealer and after three trips back they decided that the door was out line and had to come out this took approx a week.Everything is ok now,but there odd things that shouldn`t have happened.I`m not as happy with Adria as we were with our last one.But it`s too late now everything is paid for,next time we`ll choose carefully.

 

[Royston]

Hi Anne

Sorry to hear of your problems with your Adria dealership,

My dealer ( North Essex)sells two makes Bailey and Adria, having just purchased a bailey Ranger series 5 460/4in July I can say that we where very pleased with the service that we have received from them.Will forward there telephone number if you are interested.Tried to input this a week ago but the system was dodgy I could log in but could not send info .

Royston

 

[RayS]

See the thread on caravna servicing - you should be able to get the warranty honoured by another dealer.

 

[anne_5109389]

Hi Ray

Still can't get another dealer to take on warranty...we have spoken to Adria today and we just have to wait,we winter in spain so we are just going to have to put up with the faults until we get back in march.