We have used our kampa for 2 years now, The poles you are refering to are the ones that position the side of the awning to the caravan, via a padded strip and 3 ties.Never had any chaffing The pole fits into a pocket within the inner roof part,and adjusts to slot into ground via a spike.
Not sure were you live but the Homestead Caravan s at Weeley Essex have several on display fully erected.
Far easier to erect than the Suncamp and the other make mentioned, no long bendy poles to slot through the awning, The Kampa has short bendy poles for the roof part which click into alum external poles, that are external to the awning when assembling, held in position by external clips.The external alum poles can be height adjusted to enable the sides of the awninhg to fit snuggly against the caravan side.
Unlike my previous Suncamp awning, which i chucked into our local tip, because I could never get the sides to fit against the caravan.
Trust this helps.