...is shocking.
Let me explain. We have a Buccaneer Schooner, I am sure you will agree not a cheap van my any stretch of the imagination. its a 2017 model. I am not going to give you a sob story but just the facts.
We had our service in 2018 and damp was discovered under the front window, furthermore we found out that axels (BPW now Alko) was literally coming apart. The swinging arms (not sure if that is the correct term) which are mounted into the chassis by rubber mounts were actually coming out, literally hanging out both sides. I took it to Premier Towing in the Midlands who advised me not to tow the van any more.
We left the van there for them to sort it. It took over 9 months, because Elddis don't want to know, they said the axle is now the responsibility of Alko, eventually Alko supplied a new axle, but it was made upside down, yep upside down. Eventually they supplied a new axle and all was good. However it wasn't! The actual wheel security receivers were missing. So Premier took the old ones off and only managed to fit one receiver , so I had to purchase an after market wheel lock to comply with my insurance.
Whilst Premier had the van they found damp on the awning rail so they had to order a new one for that.
So a £36k van that is built with the same quality of a £12k van.
The joining tape on the walls is peeling off, the Alde heater had not been installed correctly, the carpets have flattened out and are made from cheap material.
Just a word of warning make sure you get your van serviced and checked for damp and dont be shocked if you but a new Elddis van and get problems and when you do Elddis are just not interested.
Finally I have been told that Alko do not make that axle anymore, I am pursuing this as I feel Elddis and Alko need to take responsibility for their shoddy approach to customer support and build quality.
I did think that buying a top of the range van I would be getting the best of the best, but sadly these van's are thrown together and most people are not aware, speaking with Premier they had said the build quality coming out of the factories is poor, cheap mastic that goes hard hence water ingress and just put together, they clearly have a very lax level of quality control.
Its a sad state that the UK caravan market is being flooded with vans with such a poor standard of build quality, let alone safety imagine if one of the axles had totally dislodge whilst on the motorway, I just dont want to think about the outcome.
I for one will never buy an Elddis van and will keep this one going as I know Premier Towing have done a great job of putting things right, they even use a different mastic that they have told Elddis about and guess what they are not interested, potentailly add £200 per new van with the new mastic and massively reduce water ingress.
Be warned fellow van owners.
Darren
Let me explain. We have a Buccaneer Schooner, I am sure you will agree not a cheap van my any stretch of the imagination. its a 2017 model. I am not going to give you a sob story but just the facts.
We had our service in 2018 and damp was discovered under the front window, furthermore we found out that axels (BPW now Alko) was literally coming apart. The swinging arms (not sure if that is the correct term) which are mounted into the chassis by rubber mounts were actually coming out, literally hanging out both sides. I took it to Premier Towing in the Midlands who advised me not to tow the van any more.
We left the van there for them to sort it. It took over 9 months, because Elddis don't want to know, they said the axle is now the responsibility of Alko, eventually Alko supplied a new axle, but it was made upside down, yep upside down. Eventually they supplied a new axle and all was good. However it wasn't! The actual wheel security receivers were missing. So Premier took the old ones off and only managed to fit one receiver , so I had to purchase an after market wheel lock to comply with my insurance.
Whilst Premier had the van they found damp on the awning rail so they had to order a new one for that.
So a £36k van that is built with the same quality of a £12k van.
The joining tape on the walls is peeling off, the Alde heater had not been installed correctly, the carpets have flattened out and are made from cheap material.
Just a word of warning make sure you get your van serviced and checked for damp and dont be shocked if you but a new Elddis van and get problems and when you do Elddis are just not interested.
Finally I have been told that Alko do not make that axle anymore, I am pursuing this as I feel Elddis and Alko need to take responsibility for their shoddy approach to customer support and build quality.
I did think that buying a top of the range van I would be getting the best of the best, but sadly these van's are thrown together and most people are not aware, speaking with Premier they had said the build quality coming out of the factories is poor, cheap mastic that goes hard hence water ingress and just put together, they clearly have a very lax level of quality control.
Its a sad state that the UK caravan market is being flooded with vans with such a poor standard of build quality, let alone safety imagine if one of the axles had totally dislodge whilst on the motorway, I just dont want to think about the outcome.
I for one will never buy an Elddis van and will keep this one going as I know Premier Towing have done a great job of putting things right, they even use a different mastic that they have told Elddis about and guess what they are not interested, potentailly add £200 per new van with the new mastic and massively reduce water ingress.
Be warned fellow van owners.
Darren