Just had the misfortune of hitting a utility pole with the back of my new pride and joy. (I have an excuse, but I wont go into that here). There is only scratches to the visible area, however, a piece of the plastic (about the size of your hand)which folds under the rear of the van and is nailed to the floor has snapped off. I have yet to have the van looked at by the dealer, however on speaking to them on the phone, it was suggested that basically they dont repair such damage and it may require a whole new back panel. Does anyone know if this is the case or have they had a similar problem?