Riversway Leisure - online shop

dizzie2279 · Aug 16, 2011

We recently placed an order with them that cost £518. After 3 weeks our stuff had not arrived so I emailed them. They sent an automated response saying that they would reply within 48 hours. After 4 days I was getting concerned so I rang them. They explained that they believed it to be a fraudulent transaction on our credit card therefore witheld the order. They were not very apologetic about it either. I complained and said that if they believed the card to be stolen they should not have taken my money and held on to it or they should have tried to contact me. The supervisor that I spoke to was extremely rude but said that our order would now be dispatched. I received the order today with 3 items missing. These items have been paid for and amount to over £70. I'm waiting for a call back with an explaination. Whatever the excuse is, I won't be shopping there again.

Lord Braykewynde · Aug 16, 2011

We had a problem once with an awning company. To cut a long story I phoned them and Sid said (I still remember his name) that I can send the awning back but it will only be classed as storm damage. To cut our losses I never bothered because of the cost of postage so bought a new awning but off a different company.
My wife was fuming though so a week or so later decided to write a letter to the managing director. Within a couple of days I received a phone call off this man apologising profusely for how we had been treated and fobbed off. He promised to send a replacement awning. We explained that we had already bought another so he sent us a cheque by return of post for the full cost of the awning.
The company was Awnings Direct of Tyne & Wear and I wouldn't hesitate to do business with them again.
The moral of the story is speak to the organ grinder and not his monkey.

PhilFraeHowMill · Aug 16, 2011

I`ve used Riversway several times now, they always seem to be cheaper than a certain other on line supplier, To be Sure!!
Agreed thet don`t carry the amount of stock, I ordered a cheapie awning pole stretcher tool, they phoned me to say they didn`t have any in stock, as we were going away to France the following week, I asked that they send everything else and forget about the stretcher tool, the order was delivered a couple of days later, with the most expensive stretcher tool included, charged at the price of the cheapie. I like them and will continue to use them.
Phil

John_374564913 · Aug 17, 2011

I have used Riversway many times and yes some items are late but they have always told me or if something was not in stock they phoned and offered an alternative.

I don't know what went wrong with your order but I would use them again without hesitation

John

Surfer · Aug 17, 2011

On Saturday 13/08/2011 we ordered two Storm windbreaks. We were then advised that the windbreaks would arrive on the following Wednesday. Wednesday came and went and no delivery despite receiving a text advising delivery. Phoned Riversway leisure at 5:45pm to query it and was told that the person would phone back. This never happened.
Phoned Riversway leisure again on Thursday as we were going away that afternoon and were desperate for the windbreaks as we had puppies that needed to be contained. Riversway contacted City Link the courier who then advised that the parcel had been delivered. Further investigation showed it had been delivered to the wrong address, but the courier could not tell us where in our village of about 40 houses and only two roads. The name of the person to whom they delivered was not the same as ours but they were quite happy to leave the parcel there. They also said that they could not send the courier back that day to rectify the mistake. We then cancelled our leaving on the Thursday. Riversway then arranged for another delivery the next day by Express so that we would get them in the morning.
However at about 5pm on the Thursday there was a knock on our door and it was the courier, with the parcel, who had delivered to the wrong address. Just to add that the previous week City Link delivered a parcel from another company for us to the wrong address and we complained then.
We then took out one of the the windbreaks to check it only to find that it had a gap of about 3" at the bottom and any puppy would escape. On pulling the upright pole out, the spike at the bottom stayed firmly in the ground and our ground is not that hard. I contacted Riversway to informed them that the windbreaks were faulty and unsuitable and arranged for collection on Tuesday yesterday. At the same time I advised them to cancel the other order as the wndbreak had been delivered.
Guess what. The other windbreak arrived on Friday but we refused to accept it. This time the driver got the right address. Yesterday we waited in all day for the courier to arrive and no courier! We are assuming that once again the driver went to the wrong address.

Moral of the story is not to use a company that uses City Link a a courier.

forestgump · May 7, 2012

i use them and had no problems.

chenzhen · May 19, 2016

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Riversway Leisure - online shop

dizzie2279

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