Re. Saga Insurance
I had my 'van and contents stolen on Jan. 25th even though it had three security devices on it, an Alko hitch lock, a Milenko lightweight wheel clamp and an elderly SAS wheel clamp. The thieves left them behind and I was shocked to see how easily they had been removed.
Anyway, I received a full and generous settlement from Saga for the contents, even though I could not provide receipts for most of the items lost. I have new for old on the 'van so that's been ordered and hopefully will be delivered in July.
I got a bit exasperated with Saga at the start of the claim because they only have a couple of people who are trained to deal with caravan claims but they always returned my calls. They employ a third party loss adjuster to visit a claimant, inspect the site and write a report - 75 pages I was told in my case ?? Anyway, as soon as Saga had the report, they settled in about a week to 10 days.
With hindsight, it took about 2 months from beginning to end, which I now accept as reasonable, although at the time it did test my patience and no doubt, I theirs.
By the way, they also quoted me the lowest premium on my car insurance.