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Sargent Alarm issues

Hi All
Recently purchased a 2019 swift with a Sargent alarm
I have two questions please
1. Alarm not arming- I have tried re pairing and changed fob batteries....not sure what to do next so all advice welcome
2. How do I activated the tracker , do I call them and pay a subscription?

TIA
 
1. Not sure
2. Yes for the tracker - or order it on their (Sargent) website. Very good, helpful and straightforward.
 

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