We paid for a month's rent in advance to a caravan site. On the 21st of January the site ended up under several feet of water and every one had to evacuate. We were then all crowded on to a car park at another location. Both sites belong to the same owner. In addition, one could not turn up the heating as the main box would trip due to the number of connections on it.
On the original site it was one of those sites that charge you extra for everything and we paid extra to have up a full size awning. This we could not do on the car park. As we were told that we could be on the car park for up to 10 days while the site dried out we decided to find an alternative site. As we were stuck in our caravan with the dogs etc we contacted another site and got a vacancy which we then took.
I asked about a refund for the period the 21st until 31st of January and I was told no chance. I pointed out that we were unable to erect an awning as we were on a car park. I was then informed that a refund regarding the awning may be considered. We then moved off onto another site.
I then inquired again about the partial refund and was now told no ways as at the other site we could have parked the caravan on the grass. Considering that their staff instructed us to park on the tarmac, when I phoned about refund no mention was made that we could on on the grass and even if we had moved onto the grass we would have ended up being bogged down as the grass was next to a small river and totally saturated.
Another couple who had booked in for a month but had only paid two weeks up front were approached and asked to pay the balance although they could not use the site that they had booked. Most annoying of all, a lot of us were never advised that the site was flooding and the police had instructed an emergency evacuation. Some, like ourselves who had an awning up only found out by pure chance and were given less than two ours to leave. If we had not found out, we may have lost the caravan.
I think that based on the attitude of the management of the park that I should claim as more than likely they will claim against their insurers for loss of income. We along with a number of others will never ever use this caravan park again. We had a gas bottle stolen on this site due to lack of security and also got flooded to boot, never mind them trying it on with their monthly fee which suddenly becam a 4 week month instead of a full month. The site is in stourport on Severn and is a well known site where there was an informal PC forum get together about a year or so ago on th rally field.
On the original site it was one of those sites that charge you extra for everything and we paid extra to have up a full size awning. This we could not do on the car park. As we were told that we could be on the car park for up to 10 days while the site dried out we decided to find an alternative site. As we were stuck in our caravan with the dogs etc we contacted another site and got a vacancy which we then took.
I asked about a refund for the period the 21st until 31st of January and I was told no chance. I pointed out that we were unable to erect an awning as we were on a car park. I was then informed that a refund regarding the awning may be considered. We then moved off onto another site.
I then inquired again about the partial refund and was now told no ways as at the other site we could have parked the caravan on the grass. Considering that their staff instructed us to park on the tarmac, when I phoned about refund no mention was made that we could on on the grass and even if we had moved onto the grass we would have ended up being bogged down as the grass was next to a small river and totally saturated.
Another couple who had booked in for a month but had only paid two weeks up front were approached and asked to pay the balance although they could not use the site that they had booked. Most annoying of all, a lot of us were never advised that the site was flooding and the police had instructed an emergency evacuation. Some, like ourselves who had an awning up only found out by pure chance and were given less than two ours to leave. If we had not found out, we may have lost the caravan.
I think that based on the attitude of the management of the park that I should claim as more than likely they will claim against their insurers for loss of income. We along with a number of others will never ever use this caravan park again. We had a gas bottle stolen on this site due to lack of security and also got flooded to boot, never mind them trying it on with their monthly fee which suddenly becam a 4 week month instead of a full month. The site is in stourport on Severn and is a well known site where there was an informal PC forum get together about a year or so ago on th rally field.
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