Hi,
We took our brand new caravan for its first outing last week, and met the following problems.
MOVER. To test, before departure, I left the rollers disengaged, pressed various buttons, and got zilch. Unfortunately, I had taken the instructions home, and now I can’t find them. From memory, I have to press the red button on the remote and hold it for a few seconds. The button should illuminate to show it is ready to be used. It didn’t. I tried replacing the batteries, but still nothing. Am I missing something, or forgotten something? Should the rollers rotate if not connecting with the tyre?
FRIDGE. Switching the fridge to MAINS illuminates the switch ..... Bright enough to walk to the loo in middle of night. But throwing the battery switch does not illuminate that switch. Should it?
INTERIOR LAMPS. These are little metal boxes over the table and kitchen area, running off the battery. These get very, very, hot. I burnt my fingers, no blister but painful, but then, I only touched it for a second. Can this be right?
WATER LEAK. We noticed water running from under the kitchen unit. Investigation showed that there was a leak from somewhere under the sink tap when the pump was running (to feed the toilet sink tap). It may be a jubilee clip needs tightening, or it may be a fault (crack?) in the tap. I am getting to old to go wriggling into tiny cupboards with a screwdriver.
GRAPHICS. Barbara noticed that one of the stick-on stripes was “lifting” where it it turned into the door frame. Maybe cutting 6mm off the end with a scalpel will solve the problem ..... Or maybe it won’t.
FLOOR COVERING. There is a bulge in the “lino” in the toilet compartment. I didn’t go wriggling underneath, but I would not be surprised to find it was a projecting bolt head, for the OSR steady jack. It won’t be long before whatever it is breaks through the “lino”.
NOSE WEIGHT. At front of van, in the trunk, there was ONE 7kg gas bottle, the wheel clamp, and hook up cable. The leisure battery was under the front bench. The (empty) Wastemaster trolley thingy was under the front table. At the rear, I had put the 2 gallon water bottle under the sink (end kitchen) after pouring half its contents into the WC reservoir. WC receiver was empty. Kitchen cupboards held a few plastic dishes, and very few cans of food. The nose weight was, at a guestimate, about 30kg. But she was stable behind my SUV, although it pitched violently on a rough road. The van has a MGW of 850kg.
I would expect all these faults (if they are faults) to be fixed under warrantee, but the (only) dealer is about 150 miles away. What is the normal procedure in such cases?
Please advise.
602
We took our brand new caravan for its first outing last week, and met the following problems.
MOVER. To test, before departure, I left the rollers disengaged, pressed various buttons, and got zilch. Unfortunately, I had taken the instructions home, and now I can’t find them. From memory, I have to press the red button on the remote and hold it for a few seconds. The button should illuminate to show it is ready to be used. It didn’t. I tried replacing the batteries, but still nothing. Am I missing something, or forgotten something? Should the rollers rotate if not connecting with the tyre?
FRIDGE. Switching the fridge to MAINS illuminates the switch ..... Bright enough to walk to the loo in middle of night. But throwing the battery switch does not illuminate that switch. Should it?
INTERIOR LAMPS. These are little metal boxes over the table and kitchen area, running off the battery. These get very, very, hot. I burnt my fingers, no blister but painful, but then, I only touched it for a second. Can this be right?
WATER LEAK. We noticed water running from under the kitchen unit. Investigation showed that there was a leak from somewhere under the sink tap when the pump was running (to feed the toilet sink tap). It may be a jubilee clip needs tightening, or it may be a fault (crack?) in the tap. I am getting to old to go wriggling into tiny cupboards with a screwdriver.
GRAPHICS. Barbara noticed that one of the stick-on stripes was “lifting” where it it turned into the door frame. Maybe cutting 6mm off the end with a scalpel will solve the problem ..... Or maybe it won’t.
FLOOR COVERING. There is a bulge in the “lino” in the toilet compartment. I didn’t go wriggling underneath, but I would not be surprised to find it was a projecting bolt head, for the OSR steady jack. It won’t be long before whatever it is breaks through the “lino”.
NOSE WEIGHT. At front of van, in the trunk, there was ONE 7kg gas bottle, the wheel clamp, and hook up cable. The leisure battery was under the front bench. The (empty) Wastemaster trolley thingy was under the front table. At the rear, I had put the 2 gallon water bottle under the sink (end kitchen) after pouring half its contents into the WC reservoir. WC receiver was empty. Kitchen cupboards held a few plastic dishes, and very few cans of food. The nose weight was, at a guestimate, about 30kg. But she was stable behind my SUV, although it pitched violently on a rough road. The van has a MGW of 850kg.
I would expect all these faults (if they are faults) to be fixed under warrantee, but the (only) dealer is about 150 miles away. What is the normal procedure in such cases?
Please advise.
602
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