To cancel purchase or not???

[zoaman]

Would it be feesable to ask if they could put the deposit on hold until a futher date.they would still eventually have a sale.and then your inlaws will not loose there deposit?
Bit of a long shot but worth the ask?

 

[Buckman]

T&C of any consumer contract cannot over write consumer legislation no matter how the supplier writes the T&Cs and the supplier cannot gain financially. Past experience has shown that very few solicitors specialise in Consumer Law although they will tell you otherwise. The best bet is to join Which Legal Services who are experts in Consumer Law and it cost a fraction of the price you will pay a solicitor.

 

[Grey13]

I find it strange that this topic is still alive. Read the T & C and go and have a chat to the dealer. Point to note: Reading the previous comment you will find the CRA clearly states that a contract (including the T & C in the contract) between a buyer and dealer/seller are to be considered as part and parcel of the CRA regulation UNLESS they are considered UNFAIR. They even spell out exactly what constitutes "unfair" terms. Having said that I repeat, go and have a chat to them, you will find you are not the first buyer to want to change his mind and may well be pleasantly surprised by their response. For anyone that has too much time and wishes as a matter of interest to read them CRA regs http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

 

[otherclive]

Here is a shortened version
https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services

 

[Grey13]

Interesting OtherClive, thanks. An interesting point is and I quote from that site "If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit)." Now we do not know the contract terms between Swift and the Dealer, but if it turns out the dealer is forced to proceed with the purchase, his buyer is in the deep end. (Unless a mutually agreeable compromise can be reached), as someone already suggested re-selling the van. Anyway IMO nothing will work as well as a friendly chat with the dealer.

 

[Raywood]

I have to agree the first step has to be to see the dealer. Unless there is something to save the situation in the contract then it has to be on the basis that losing the deposit is the likely outcome. The longer cancelling is left the less sympathetic the dealer is likely to be so the sooner the better.