Customer Service Ref: 375375
In a final attempt to get my issues resolved in respect of our new Conqueror we bought in July last year I am hoping that you will pick up this message.
I have sent emails and letters (with copies to the agents from whom we purchased the van and those who carried out the annual service on-site on 30 June 2008) outlining my problems but am now unable to get the matters resolved as it is apparent that my last 2 emails have been ignored.
To summarise, the problems are as follows:
1. the centre front window needs replacing as the two double-glazed panels have separated;
2. the radio aerial is either missing or not operating correctly;
3. the DVD / AV socket does not route the sound from our combination TV / DVD;
4. the external water connection socket is cracked and gives a bad electrical connection.
Photos have been supplied in support of 1 and 4 above.
In order to assist you Kath, please refer to the following individuals who I know are aware of my problems and will provide copies of my letters and emails:
Carol James - Customer Care Adviser, Swift;
David Willis - Customer Care Adviser, Swift;
Amy Archer - Group Customer Operations Manager, Swift;
Kerry Robinson - Customer Care Adviser, Swift;
Sue Kershaw - Discover Leisure, Delamere;
Ronald Downing - Discover Leisure, York.
This is posting offers a final opportunity for someone at Swift or Discover (anyone!) to resolve my problems before I consider an alternative course of redress.
Bill
In a final attempt to get my issues resolved in respect of our new Conqueror we bought in July last year I am hoping that you will pick up this message.
I have sent emails and letters (with copies to the agents from whom we purchased the van and those who carried out the annual service on-site on 30 June 2008) outlining my problems but am now unable to get the matters resolved as it is apparent that my last 2 emails have been ignored.
To summarise, the problems are as follows:
1. the centre front window needs replacing as the two double-glazed panels have separated;
2. the radio aerial is either missing or not operating correctly;
3. the DVD / AV socket does not route the sound from our combination TV / DVD;
4. the external water connection socket is cracked and gives a bad electrical connection.
Photos have been supplied in support of 1 and 4 above.
In order to assist you Kath, please refer to the following individuals who I know are aware of my problems and will provide copies of my letters and emails:
Carol James - Customer Care Adviser, Swift;
David Willis - Customer Care Adviser, Swift;
Amy Archer - Group Customer Operations Manager, Swift;
Kerry Robinson - Customer Care Adviser, Swift;
Sue Kershaw - Discover Leisure, Delamere;
Ronald Downing - Discover Leisure, York.
This is posting offers a final opportunity for someone at Swift or Discover (anyone!) to resolve my problems before I consider an alternative course of redress.
Bill
