water heater

Feb 26, 2010
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Hi,

Am hoping that someone is able to help! I have a sterling europa with a carver cascade 2 water heater. Using the gas to heat the water works fine (take about 10 mins). I do have a problem however when trying to heat it off the electric - everything seems to be as it should - except for the vital thing.....I still get cold water (even after 2 hours of having it on - and its not even slightly hot) - the immersion light comes on when I switch it on, and the fuse has not blown, but it dosnt seem to want to heat the water, could there be an element that isnt working? Am really hoping someone can help me

Thanks

Adam
 

Damian

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Mar 14, 2005
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Adam, as long as all the electrical connections are correct, then it should heat up.

However, the neon in the switch only indicates that there is power at that point.

If as I suspect the element has failed then unfortunately they are no longer available.

You may be able to get one off EBay, or a workshop somewhere may still have one but it is unlikely.

You now have to make a choice, assuming it is the element.

Get an unknown item from EBay and hope it works , or change the heater for a new heater completely, or just run it on gas.

The direct replacement is the Henry which will also need a new wall switch and cable.

Other alternatives are the Truma Ultrastore or the new Whale heater, which is a bit on the expensive side but a bigger and better heater.
 
Feb 26, 2010
7
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Adam, as long as all the electrical connections are correct, then it should heat up.

However, the neon in the switch only indicates that there is power at that point.

If as I suspect the element has failed then unfortunately they are no longer available.

You may be able to get one off EBay, or a workshop somewhere may still have one but it is unlikely.

You now have to make a choice, assuming it is the element.

Get an unknown item from EBay and hope it works , or change the heater for a new heater completely, or just run it on gas.

The direct replacement is the Henry which will also need a new wall switch and cable.

Other alternatives are the Truma Ultrastore or the new Whale heater, which is a bit on the expensive side but a bigger and better heater.
Thanks for your help....this isn't the part here? http://www.leisureshopdirect.com/caravan/gas/product_27311/thermostat_for_electric_heater_carver_water_heater.aspx
 

Damian

Moderator
Mar 14, 2005
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Adam, that is a thermostat, not an element, however, as anything is worth a try at this stage it would not hurt to try it just in case it is the thermostat.

Before buying anything, make sure no pwer is connected to the van, take the cover off the end of the heater to expose the connections to the element, disconnect any wires to the element (making sure you know where to put them back!!)and use a multimeter to measure the resistance of the element.

If you get a 0 reading, the element has failed.
 
Mar 14, 2005
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One very important thing Damian forgot to mention is the overheat thermostat? this is the red button sticking out of the plastic cover on the inboard end of the tank.

Pressing that should get it going, but if a really early one with no button, then this uses a thermal fuse which needs replacing.

I have thermal fuses in stock and as it happens and at this moment in time, one 850w element.
 

Damian

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Mar 14, 2005
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Forgot to say, you can check the thermostat by a continuity test across its terminals, if it is ok, it will give a reading, (usually a buzzer on a multimeter set to Continuity) if no buzzer, it has gone open circuit and needs replacing
 
Feb 26, 2010
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Adam, that is a thermostat, not an element, however, as anything is worth a try at this stage it would not hurt to try it just in case it is the thermostat.

Before buying anything, make sure no pwer is connected to the van, take the cover off the end of the heater to expose the connections to the element, disconnect any wires to the element (making sure you know where to put them back!!)and use a multimeter to measure the resistance of the element.

If you get a 0 reading, the element has failed.
Thanks very much, I will try that. I take it that any of the same make of water heater will have this element in (if its the element thats failed) and there are quite a few of them kicking about on ebay etc

Thansk

Adam
 

Damian

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Mar 14, 2005
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Gary is right, I forgot about that, but then I dont work on them as much as Gary who is GOD relating to all things Carver
 
Feb 26, 2010
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Gary is right, I forgot about that, but then I dont work on them as much as Gary who is GOD relating to all things Carver
Thanks guys for your help it is much appreciated! Gary - do you have a website or contact where I can get the parts from (if its them that need replacing)

Have also found this on the internet - http://www.caravanparts.co.uk/product_info.php?cPath=67_230&products_id=1669 that says it works with the Carver 2 and the Henry?

Thanks

Adam
 

Parksy

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Nov 12, 2009
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Hi Adam

When you reply remember to click on REPLY TO TOPIC rather than COMMENT where your replies might go unnoticed.

Click Here for Gary's contact details.
 
Feb 26, 2010
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I guess that its possible I may have tried to heat it with no water in the tank...in which case i assume that this would be the thermostat rather than the element?
 

Damian

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Mar 14, 2005
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Adam, lets start again at the beginning to clear up any confusion.

Fill the water system, especially the Hot water so that the tank is full.

First check is that power is on, as indicated by the neon in the switch.

Second, press the red button on the inboard end of the heater element cover in (if there is a red button there), and feel if it "clicks" into place, if it does then wait and see if the water heats up.

If it does the problem is fixed.

If it does not, then as Gary has said it could be the thermal fuse, which gary has, or the element, which you seem to have found on the web, if in fact they still have them in stock and it is not just a case of an old listing.

Switching the heater on without water should trip the overheat thermostat, if one is fitted or melt the thermal fuse before fatally damaging the element(hopefully)
 
Mar 14, 2005
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Adam, this is my cut out and keep overview of the Cascade, it should cover everything you need to know;

The Carver Cascade 2 is a 9 litre storage water heater, which when running on gas will heat the water to 65deg c in about 45 minutes. On 240V mains assuming it has this facility, the time can be somewhat longer or shorter depending on the wattage (630w 3amp to 840w 5amp) of the element fitted, you can use both gas and electric together for faster times.

To operate the gas there is a wall switch or a switch within a main control panel, either way both have three lights green, amber and red. When switched on the green lights, (water tank must be full, i.e. water coming from hot taps), if it stays on after about 8 seconds then the gas has lit and all is well. If the green is joined by the red then you may have a problem, but if the gas bottle has just been changed then air in the pipes will have to be bled through by repeating the above 2 or 3 times. Once lit, and it should light without any pops and bangs, (this would indicate it needs a service), the heater looks after itself and gives constant hot water. Any problems will cause it to shut down safely and show the red light. Forget the amber light, it's to show low voltage and won't light unless the voltage is so low the heater and everything else packed up long since, though you may notice it 'flash' as the switch is turned on or off.

The 240v immersion heater if fitted is totally separate, and lies behind a white plastic box on the inboard end of the water tank. It is controlled by a switch, often close by and at floor level, but again sometimes as part of a remote control panel. The switch has a red light to show it's 'on', not that it's working, this will be determined by the water getting hot. If it does not then it may have 'tripped' Two types exist, early circa 1990 are non-re-settable but are repairable. Later models have a Red button on the end of the plastic box which is sometimes behind a little flap. Switch off mains, and press to reset.

Other faults concerning the gas side very often come down to the 'Burner Module'. This handy little unit contains the burner, gas valve and all the electronics which control it and is accessible from behind the cover outside of the van. In the event things go wrong it's a 5 minute job to replace it, with a new or serviced exchange unit. One other safety device is a wax filled 'fusible' plug, this again is behind the outer cover and shows itself as a 13 mm nut set in the fins above the burner. The wax will melt if things get too hot allowing hot water from the tank to spray over the burner and put the flame out. This will render things safe but will require a new module because it's control circuitry is faulty. However given if the fuse 'blows' without the water apparently getting to hot then replacing the plug will be sufficient. The point to note here is that over time the wax in the plug degrades or the threads leak, at the very least allowing water to seep onto the burner causing it to rust and eventually will still require replacement of the whole burner module.

Further problems that come to light in spring is the discovery of frost damage to the water tank, the non-return valve which is part of the cold water inlet and other plastic fittings. Failing to drain the heater when there is a chance of temperatures dropping below freezing can be very expensive to repair and should be avoided by removing the drain bung and allowing the heater to drain completely. Later models have a valve above the drain hole in the top left corner of the flue cowl, these have a 'toggle' showing that when turned a
 
Feb 26, 2010
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Yay! Today I fixed it by pressing the red button! Thanks so so much for everyones help, if it hadnt been for it I would have probably replaced the heater by now!

Thanks

Adam
 
Mar 3, 2010
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Yay! Today I fixed it by pressing the red button! Thanks so so much for everyones help, if it hadnt been for it I would have probably replaced the heater by now!

Thanks

Adam
Is this red button really that easy to find or do you have to remove the outer plastic casing first?
 

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