ProfJohnL said:
FrintonMike said:
I have told this story before but it demonstrates why it is always Powertouch for me.
Many years ago I purchased a second hand van with a move fitted. After a while it developed a fault. I phoned Powertouch and although they did not know who I was they diagnosed the problem and offered to send the spare part free of charge for me to fit or to send an engineer at a nominal charge. The engineer arrived the next day.
The only other time I had a problem was about 8 years ago when a new box failed and the engineer arrived the same day and replaced the box.
I do not know if Powertouch movers are better made than other makes but the after sales service is second to none
Hello Mike,
You cannot make a balanced judgment based on the information you have given. Not having sampled other mover manufacturers after sales services you have nothing to make a fair comparison against. All you can report is that Powertouch have exceeded your expectations. Thats great but it doesn't mean PT are necessarily better than their competitors.
John - your comment could/can be made to every single contributor in a thread such as this - none of us can possibly have used all, or even just several, models of mover for long periods to assess their reliability with any level of statistical accuracy. The benefit to the OP will acrue if enough contributors recount their own limited experience and a pattern may start to emerge - it won't have total statistical accuracy but be better that a single report. Unlike yourself, Mike gave some information about actual experience of mover ownership.
Mike - your single experience is valuable in adding to the collective response for the OP.