A few months ago we bought a 1995 Swift Challenger 400SE from them. After using it for a couple of weekends we found damp in the back wall and the floor was starting to de-laminate. We had been given a 6 month warranty on the van so I contacted them to inform of the problems.
No problem they said, bring it in and we will sort it out for you, it will take about a week to fix those. A date was agreed and I called to confirm the day before, only to be told that they didn't have room to store the van and I would have to wait till the next week. Fair enough, I took the van in on the agreed day, showed them the faults (plus a few other niggles which they agreed to fix)
So it was in for:
1) Damp repair to rear wall, involving stripping out kitchen removing wall boards, replacing damaged wood work, re-sealing exterior trim, new wall boards and a new window seal.
2) Re-bond the floor, involving removal of carpet and fitting new carpet.
3) Replace cracked shower tray.
4) Replace broken front window stay.
5) Replace broken blind clip.
I was informed that this would only take a few days and I could pick it up the following weekend. I called to see if it was ready, they said the work was going well but they needed it a few more days and would call me when it was ready. A week passed and no call, so I call them, still not ready they have found extra work that needs doing? Finally I got the call to say it was finished after THREE WEEKS!
I collected the van last night (he agreed to stay back late to wait for me as I could not collect during normal working hours) when I arrived he helped me hitch up while telling me all the work had been competed and that I would be satisfied with it. He handed the keys over, made some excuse about being late to pick someone up, jumped in his car and drove off before I had chance to inspect the van.
On inspection it became immedately obvious that nothing had been done with the floor, the clip on the door blind had not been replaced, the window stay had not been replaced, the shower tray had not been replaced, and worst of all the damp had not been fully repaired.
One small peice of wall board around the kitchen window has been replaced (very poorly, it is badly cut and has untidy siliocone sealant around the edges to fill in the gaps) The damp wood work behind the wall boards has not been replaced, the window seal has not been replaced, my damp meter still reads off the scale all round the back end of the van. They havent even replaced the wall board in the washroom, it is still soft & has visible damp patches!
They have re-sealed the exterior trim, which they do appear to have done a reasonable job of, that is the only part I am happy with.
I called them today with my concerns, they told me that the wood was not damp enough to warrant replacing and would dry out by itself, and the same goes for the wall board that was not replaced. They said not to worry about it there is a 2 year warranty on the repairs....
The reason they had done nothing with the floor is because there is nothing wrong with it and they have done a stress test on it......
They have not replaced the shower tray because they are no longer available......
Blind clip and window stay - pop it in some time and we will replace them.
On top of all this, since calling them I have noticed the van has not been cleaned again, there are black bits over the work surface, sink & cooker, there is some sort of glue on two of the cooker knobs and there is polystyrene stuck in the glue. There is also some polystyrene and wood shavings on the floor.
I'll be speaking to trading standards on monday morning unless anyone has any other ideas?
No problem they said, bring it in and we will sort it out for you, it will take about a week to fix those. A date was agreed and I called to confirm the day before, only to be told that they didn't have room to store the van and I would have to wait till the next week. Fair enough, I took the van in on the agreed day, showed them the faults (plus a few other niggles which they agreed to fix)
So it was in for:
1) Damp repair to rear wall, involving stripping out kitchen removing wall boards, replacing damaged wood work, re-sealing exterior trim, new wall boards and a new window seal.
2) Re-bond the floor, involving removal of carpet and fitting new carpet.
3) Replace cracked shower tray.
4) Replace broken front window stay.
5) Replace broken blind clip.
I was informed that this would only take a few days and I could pick it up the following weekend. I called to see if it was ready, they said the work was going well but they needed it a few more days and would call me when it was ready. A week passed and no call, so I call them, still not ready they have found extra work that needs doing? Finally I got the call to say it was finished after THREE WEEKS!
I collected the van last night (he agreed to stay back late to wait for me as I could not collect during normal working hours) when I arrived he helped me hitch up while telling me all the work had been competed and that I would be satisfied with it. He handed the keys over, made some excuse about being late to pick someone up, jumped in his car and drove off before I had chance to inspect the van.
On inspection it became immedately obvious that nothing had been done with the floor, the clip on the door blind had not been replaced, the window stay had not been replaced, the shower tray had not been replaced, and worst of all the damp had not been fully repaired.
One small peice of wall board around the kitchen window has been replaced (very poorly, it is badly cut and has untidy siliocone sealant around the edges to fill in the gaps) The damp wood work behind the wall boards has not been replaced, the window seal has not been replaced, my damp meter still reads off the scale all round the back end of the van. They havent even replaced the wall board in the washroom, it is still soft & has visible damp patches!
They have re-sealed the exterior trim, which they do appear to have done a reasonable job of, that is the only part I am happy with.
I called them today with my concerns, they told me that the wood was not damp enough to warrant replacing and would dry out by itself, and the same goes for the wall board that was not replaced. They said not to worry about it there is a 2 year warranty on the repairs....
The reason they had done nothing with the floor is because there is nothing wrong with it and they have done a stress test on it......
They have not replaced the shower tray because they are no longer available......
Blind clip and window stay - pop it in some time and we will replace them.
On top of all this, since calling them I have noticed the van has not been cleaned again, there are black bits over the work surface, sink & cooker, there is some sort of glue on two of the cooker knobs and there is polystyrene stuck in the glue. There is also some polystyrene and wood shavings on the floor.
I'll be speaking to trading standards on monday morning unless anyone has any other ideas?