We have owned the Zephyr for 13 months now and ownership has caused us far too much stress. Meant as our final, ultimate caravan, we are completely disillusioned with Elddis and the dealer we bought it from. I will leave the niggles that I think come with all caravans, but two things are worth mentioning and we are advised by the dealer that we have not been alone in our experience.
Firstly, we had a decent sized water leak, in a caravan with a 10 year warranty. 4 months old and the dealer picked it up and repaired it. Elddis was not interested at all, although our view remained that a carefully controlled production line should have ensured that there was no mistakes, certainly much more controlled than a dealer's repair shop. The Director of the dealer advised that we have the 10 year warranty that will continue to ensure the leaks are repaired, because they will happen. Not sure I like that answer or comment at all.
Secondly, the Ozio furnishings are awful, really not designed to last. At the 4 month point, we asked that they were replaced, to be advised a replacement would be in the same state 4 months down the line. After 13 months waiting, the Ozio stuff has been replaced, by a company based near Birmingham and they are awful. A huge glue stain and they have not been filled well at all. We don't know what to do now.
The caravan feels like a 5 year old, well used caravan. Over £27000 spent and we are not happy at all. It just feels like a cheap, well used caravan: I wish we still had the 2008 Swift Conqueror 645. The Bailey Pamplona that replaced the Swift leaked within 3 months and it took Bailey an age to repair. What is going wrong with the new build processes and the manufacturer's claim that this is the best way to build these expensive investments?