ADAC - Recovering Breakdown Costs

[JeffD]

I have recently had a bad experience with my ADAC breakdown service and wish to make a claim. Has anyone previously made a claim through their policy?
There are various instructions for joining their service and making payment for Partner + but very little information on how to claim against any of the services they provide. I should welcome any advice.
Jeff

 

[ValA.]

This is from their brochure:
Important information

In the case of loss, claims are to be submitted to the insurer to show explanations and statements, together with the relevant original documents to ADAC safe Versicherungs-AG at 81362 Munich. ADACPlus members can claim from the group insurance directly from the ADAC safe Versicherungs-AG claim.
AND

13 Whom can you contact to deal with disagreement?
Should you have cause for complaint, please contact us directly at the ADAC-safe insurance
AG. Failing this, the Federal Institute for Financial Services Supervision (BaFin), Graurheindorfer Street 108, 53117 Bonn deals with complaints against German insurers.

 

[ProfJohnL]

Furtehr to Val's useful advice,

If you used your credit card to pay the premium for teh insurance, then the credit card company may be partly liable for a service that was not to contract.
Or if you used a UK based brokerage (setting a UK presidence) to source the insurance, then the UK's insurance ombudsman may be able to help.

 

[JeffD]

Many thanks for both Val A's addresses to send claims and the Prof for advice if that fails.

Busy constructing a response to ADAC at the moment.

Jeff