- Nov 12, 2009
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Taken from another topic:
Our caravan is factory fitted
with an alarm and one of Phantom's tracking systems and the C&CC
insurance gave a policy discount for the tracking device.
I've no
issues with the staff, they have always been pleasant and polite to us,
but a few weeks ago a gent from their technical dept. telephoned to say
that there was a problem with the tracking system. My caravan is stored
inside a metal barn so I took the caravan home and Phantom tested the
system in case the roof of the barn was causing the signal interference or whatever the problem was.
Unfortunately the device remained unserviceable, although the alarm works ok, and the technician
said that we could have a replacement tracker fitted for a discounted price of
£200.
I checked with the caravan insurance and was told that I'd lose the policy premium discount if I hadn't got the tracking device.
The extra monthly amount for the insurance is slightly less than the
monthly tracking device subscription so I saved myself the £200
replacement fee and haven't replaced the tracking device.
If the caravan was stolen I'd be devastated but not convinced that I'd want it back so I'll rely on the alarm, the farmer, his shotgun and his dogs to keep things safe when the caravan is in storage from now on.
Surfer said:We are lumbered with their Tracker alarm
unfortunately and I certainly would not give them any other business the
way they talk to customers.
Our caravan is factory fitted
with an alarm and one of Phantom's tracking systems and the C&CC
insurance gave a policy discount for the tracking device.
I've no
issues with the staff, they have always been pleasant and polite to us,
but a few weeks ago a gent from their technical dept. telephoned to say
that there was a problem with the tracking system. My caravan is stored
inside a metal barn so I took the caravan home and Phantom tested the
system in case the roof of the barn was causing the signal interference or whatever the problem was.
Unfortunately the device remained unserviceable, although the alarm works ok, and the technician
said that we could have a replacement tracker fitted for a discounted price of
£200.
I checked with the caravan insurance and was told that I'd lose the policy premium discount if I hadn't got the tracking device.
The extra monthly amount for the insurance is slightly less than the
monthly tracking device subscription so I saved myself the £200
replacement fee and haven't replaced the tracking device.
If the caravan was stolen I'd be devastated but not convinced that I'd want it back so I'll rely on the alarm, the farmer, his shotgun and his dogs to keep things safe when the caravan is in storage from now on.