We have recently paid a deposit on a 2016 Bessacarr Cameo 565. It has two remote control handsets for opening the two Heki's, which we've never experienced before, having always been used to opening it manually.
The caravan was serviced today and when we phoned the dealer to check if the van is ready to be collected, he told us one of the remote controls that opens and closes one of the Heki's is only working intermittently, with a slight juddering on opening the main Heki and the other handset is not working at all. Presumably the handset batteries have been checked, so we're wondering if it could it be the gearbox that's causing the juddering? We've told them we are not collecting the caravan until this problem is fixed.
Anyone else had this problem?
The caravan was serviced today and when we phoned the dealer to check if the van is ready to be collected, he told us one of the remote controls that opens and closes one of the Heki's is only working intermittently, with a slight juddering on opening the main Heki and the other handset is not working at all. Presumably the handset batteries have been checked, so we're wondering if it could it be the gearbox that's causing the juddering? We've told them we are not collecting the caravan until this problem is fixed.
Anyone else had this problem?