Cadac Customer service

[TonyG]

We often come on forums to have a moan, but not in this case.
I have a cadac that is very close to two years old, the griddle plate is looking a bit worst for wear and the other day i noticed that the carry bag had started to split where it is stiched to the zip.
well i droped an email to cadac customer services, telling them that the unit was two years old and therefore i believed it to be out of waranty and then explained about the two issues with the grill plate and tear. I asked it it would be possible to purchase these two items.
now bearing in mind that i did not send either photo proof or my reciept of purchase the reply i recieved was

Cadac units are guaranteed for two years, please reply with your address and a new carry bag and griddle plate will be sent to you free of charge...
Hows that for service. well done Cadac, pity more companies cannot compare

 

[bagpuss40]

Hi Tony
I agree - we have the Cadac Safari and hubby forgot to attach the hose correctly which subsiqently caused a flame (which was put out very quickly i hasten to add) and melted the front. We emailed Cadac to question if this part was available to purchase seperatelt and about a week later a new base arrived by courier FOC

Fantastic service

 

[bagpuss40]

Hi Tony
I agree - we have the Cadac Safari and hubby forgot to attach the hose correctly which subsiqently caused a flame (which was put out very quickly i hasten to add) and melted the front. We emailed Cadac to question if this part was available to purchase seperatelt and about a week later a new base arrived by courier FOC

Fantastic service

 

[Martin24]

When we had problems 2 years ago they more or less replaced the whole unit within three days!! Customer service wise they are up there with powrtouch

 

[soldlisa04]

Thanks for this ... read it yesterday, emailed them to say that our Safari Chef bag was broken and they are sending me out a replacement free of charge. Superb Customer Services - very happy!

.

Very pleased as new bag arrived completely foc last Friday - postage alone was over a fiver!