I had a problem with my car. Rear wiper stopped working the day after its first MOT. I won't mention the dealer for obvious reasons.
Two weeks after seeing dealer to get it fixed under up to 60k miles of which my car had only done 21k, the dealer said 50% would be paid for. He informed me that he refused the offer saying it was unacceptable due to mileage, and I would have to be patient to have the repair at no charge.
I was very, very patient ( 6 weeks) upon calling again for an update and necessity to have the work done due to our current weather, he informed me the factory (not sure what this means) had now refused and I would have to foot the bill.
Thankyou I said to the dealer. Down went the phone. Up went the phone, I contacted the manufacturer complained, and my car is now going to a different dealer on Monday 19th. I was very impressed with front line Vauxhall excellent service, one happy customer. Also pleased with my son who made me complain.
Two weeks after seeing dealer to get it fixed under up to 60k miles of which my car had only done 21k, the dealer said 50% would be paid for. He informed me that he refused the offer saying it was unacceptable due to mileage, and I would have to be patient to have the repair at no charge.
I was very, very patient ( 6 weeks) upon calling again for an update and necessity to have the work done due to our current weather, he informed me the factory (not sure what this means) had now refused and I would have to foot the bill.
Thankyou I said to the dealer. Down went the phone. Up went the phone, I contacted the manufacturer complained, and my car is now going to a different dealer on Monday 19th. I was very impressed with front line Vauxhall excellent service, one happy customer. Also pleased with my son who made me complain.