Caravan First Service

[ANDREW_5122314]

Hi

The caravan I bought from Barrons will be coming up for its first service soon.

I seem to recall that I have to have it done by Barrons to keep up the warranty.

Can anyone tell me what work is done on a typical service as I have seen large variations in price ie £100 to £250.

Not sure what Barrons will charge at this stage.

My caravan is a 2006 Sprite Major 5. (Firebrand 512)

Regards

Andy

 

[WatsonJohnG]

Copied From UKCS

ice check list

Message posted by Rizzo on 25/7/2005 at 12:40pm

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Rizzo

Diamond Member

Outfit: Ace Prestige 55 & Mondeo 2l TCDi

Location: Southampton

Joined: 05/10/2002

Posts: 5709

Gallery Images: 3

Thought this would be of interest to caravan owners:

1

Hitch Head & Gaitor

Check & Grease

2

Hitch Head Stabiliser

Check & De-grease

3

Hitch Damper

Check

4

Drawbar

Check & Grease

5

Brakeaway Cable

Check

6

Jockey Wheel & Clamp

Check & Grease

7

Chassis

Check

8

Axle

Check

9

Corner Steadies

Check & Grease

10

Wheel Carrier

Check & Grease

11

Suspension

Check

12

Shock Absorbers

Check

13

Tyres & Tyre Pressures (Manuf / NCC)

Check

14

Spare Tyre

Check

15

Brake Rod, Linkages & Cables

Adjust & Grease

16

Hubs, Bearings & Oil Seals

Inpect

17

Brake Shoes

Inspect & Clean

18

Hub Nuts Torqued

Torque

19

Handbrake Performance

Check & Grease

20

Braking System (forward / reverse)

Check & Adjust

21

Exterior Locks & Hinges

Check & Lubricate

22

Grab Handle Security

Check

23

12N&12S Plugs, Cables and Systems

Check (New / Old)

24

Roadlights, Wiring, Reflectors

Check

25

Floor Delamination

Check

26

Damp Test

Report

27

Water Pump (Carver / Whale / Surflo)

Test

28

Water Inlet Socket

Test

29

Water Filter (Carver / Whale)

Fitted in Situ. Yes / No

30

Hot & Cold Water Pipes

Test

31

Waste Water Pipes

Test

32

Taps

Test

33

Microswitches / Pressure Switch

Test

34

On-Board Tank

Test

35

Toilet Pump & Flush Mechanism

Test

36

12v DC System Wiring & Fuses

Check

37

12v Lights inc Awning Light

Test

38

Leisure Battery & Load Test

Check

39

Mains Inlet Socket

Test

40

Mains 240v Wiring & Fuses

Check

41

Mains Sockets (internal / external)

Test

42

Mains R.C.D Load Test

Test

43

Transformer/Charger Rate

Check

44

Gas System & Pipework

Test for Leaks

45

Gas Hose

Replace

46

Water Heater Gas / 240v

Test

47

Hob, Grill & Oven

Test

48

Fridge (Electro / Thetf ) Gas / 240v / 12v

Test

49

Space Heater

Test

50

Carver Fanmaster

Test

51

Truma Ultra Heat

Test

52

Blown Air Ducting & Vents

Check

53

Windows & Fittings

Check

54

Blind & Flyscreens

Check

55

Drawers, Cupboards & Lockers

Check

56

Furniture Hinges, Stays & Catches

Check

57

Rooflights, Remi & Heki

Check

58

Smoke Alarm Battery in Yes / No

Test

59

All Internal Vents

Check

60

External door Seals

Check

 

[ProfJohnL]

Hello Andrew,

You have two types of warranty, one is through the sale of goods act and protects your statutory rights. This one does not require the service work to be carried out by a specific dealer, see

http://www.dti.gov.uk/consumers/index.html
The second is the manufactures warranty, which is in addition to your statutory rights. Here the manufacturer tries to tie you to their network of dealers, but you may be able to have the service work carried out by a competent dealer other than one from the manufactures stable.

Check with the manufacture, You may be able to select another dealer altogether provided they have been assessed and accredited by Jones Venning, who seem to be the 'independent work shop assessors'.

http://www.jones-vening.co.uk./index.php
Contact your manufacture and see if such a change is acceptable and will not affect your manufactures warranty

 

[RichardS1]

Hi Andrew, our van was serviced by Barrons late November and the jobsheet I have from that service matches what John has posted. Barrons have fixed costs for single and twin axles, I think our single axle was around

 

[WatsonJohnG]

My van is booked in to my local dealer for 8th Jan and the price of the service is

 

[CRAIG_5077026]

Hi, we purchased our first new van in August, a Bailey 550/6 Ranger. We are not impressed with the level of service received, i.e. waiting weeks on end and constantly chasing them when ordering small extras we needed, and because of this we want to go elsewhere for the service but are led to believe we have to take it back to where it was bought from. But my argument is what would happen if we moved to the other side of the country, would we have to travel all the way back. Surely we can take it to an authorised Bailey dealer? can anyone shed any light on this situation.

 

[BrianStAlbans]

Looking at the check list makes me think we are being over charged for servicing. I've had 8 vans , 3 of them new and never had them serviced. I do all the checks myself before each trip and the only time I've had a fault Barrons sent me the part,a light fitting, at cost, to fix myself. To take my 'van to the supplying dealer for sevicing is out of the question due to distance and I'm happy to have ,effectively, a one year warranty (before the first sevice is due) as any faults ,if any, should happen in that period.

The lack of history has never been an issue when coming to PX either generally when they are three years old.

Brian (",)

 

[ProfJohnL]

Hello Craig,

There are two types of answer to your question depending on what the specific problem is.

If the product is not fit for purpose, or is not of merchantable quality, the remedy lies entirely with the seller. These conditions are covered by your statutory rights as defined in the sale of goods acts.

see: http://www.dti.gov.uk/consumers/index.html

These statutory rights exist exclusively between you and your seller. These are set in law and cannot be changed. Please note that the seller is the organisation to which you pay your money, so if you have used a finance house then you deal with them.

The second area is the Manufacture's guarantee; These usually afford extended cover or special terms defined in the small print. Here the manufacturer offers the guarantee, and if you agree to it, it forms a part of the contract of sale. If you wish to retain your rights to this guarantee, you must abide the limitations and stipulations made in the contract. Things like service intervals or the routine inspection of certain parts. Failure to keep to the agreed schedule can void part or the whole of the manufactures guarantee.

Frequently the manufacture will stipulate that service work should be carried out by one of their dealers. This is a grey area, and similar limitations in the automotive field have been judged as unfair through the courts. Provided the work is carried out to the standard required by the manufacture or accepted industry standards, then, it may be performed by competent service centres not controlled or franchised by the manufacture.

Jones Venning offers independent assessments of the competencies of caravan workshops, and in general any of their approved workshops should be able to carry out the basic caravan servicing on any make of caravan.

http://www.jones-vening.co.uk./index.php
For clarity, you should contact your manufacture to seek permission for service work to be carried out by a JV approved workshop near you.

If the manufacture refuses, then you should seek professional advice to challenge the terms of your contact. (Trading Standards, and a Solicitor or CAB)

 

[ProfJohnL]

Hello again Craig,

I'm sorry I did not answer an important part of your question:-

If the caravan contravenes the sale of goods acts regulations, then your statutory rights are exclusively with the original seller, and you have to deal with them for remedy under the act.

You may be able to negotiate with the seller to have repairs carried out elsewhere, but that has to be agreed with the seller and is a separate contract.

Most manufactures extended guarantees allows for work to be carried out at approved dealers. See your documentation for details of participating dealers, of contact the manufacture for more information.

 

[Jo-AnneFairway5402010]

my understanding is you can go anywhere that is jones-veening approved, i might be wrong.

there is a service centre in the midlands they charge