A large new mega-supermarket (where 'very little helps'
) has opened near to us, it replaced the smaller 1980s building and although shopping is not my favourite pastime, if it's got to be done then at least the parking is undercover, the aisles are nice and wide and there is a good selection of produce available.
We've become stereotypical penny pinching over 60s and we look for items that are reduced in price and check to make sure that the 'price reduction' represents a real saving.
This new shop has little benches where the weary shopper can rest awhile and because there were new inexperienced staff taken on, Herself has taken to sitting down for a minute or two after we finish so that she can check the prices shown on the bill against the advertised price, and we've been surprised at what we've found.
Since just before Christmas we've been overcharged for items, reduced prices haven't been charged meaning that we've paid more, and some items have been charged and paid for twice.
Obviously we've gone straight to customer service and been refunded the difference plus the amount overcharged for goodwill and I estimate that we'd have paid around £8 more than we should have if we hadn't bothered to check.
The staff on customer service recognise us now, we're lucky because we can shop at less busy times and have time to wait while the item is checked and the £8 plus the £8 that the supermarket gave us as a gesture of goodwill because of their mistake will buy me 2 nights on a nice certified site that I know in Shropshire or a weekends rallying
One or two friends say that for the sums involved they wouldn't bother but if everybody thinks like that the supermarkets must be coining it in because this is on a modest weekly shop over about ten weeks.
Does anybody else regularly check supermarket bills and ask for refunds?
We've become stereotypical penny pinching over 60s and we look for items that are reduced in price and check to make sure that the 'price reduction' represents a real saving.
This new shop has little benches where the weary shopper can rest awhile and because there were new inexperienced staff taken on, Herself has taken to sitting down for a minute or two after we finish so that she can check the prices shown on the bill against the advertised price, and we've been surprised at what we've found.
Since just before Christmas we've been overcharged for items, reduced prices haven't been charged meaning that we've paid more, and some items have been charged and paid for twice.
Obviously we've gone straight to customer service and been refunded the difference plus the amount overcharged for goodwill and I estimate that we'd have paid around £8 more than we should have if we hadn't bothered to check.
The staff on customer service recognise us now, we're lucky because we can shop at less busy times and have time to wait while the item is checked and the £8 plus the £8 that the supermarket gave us as a gesture of goodwill because of their mistake will buy me 2 nights on a nice certified site that I know in Shropshire or a weekends rallying
One or two friends say that for the sums involved they wouldn't bother but if everybody thinks like that the supermarkets must be coining it in because this is on a modest weekly shop over about ten weeks.
Does anybody else regularly check supermarket bills and ask for refunds?
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