Our Sterling Continental 570 is booked into Chichester Caravans, Nutbourne (Chichester) branch in a fortnight for its first service to meet the warranty conditions. I'll ask about the reasons for movements within the group and report back.
We ordered through CC at the NEC in 2014, the caravan was collected from the then Chichester Caravans site at Colden Common, near Winchester. CC were facing a lease renewal at the Colden Common site, that the family owners didn't wish to re-new so closed it as Chichester Caravans. The site, workshops and staff are now under the name of Winchester Caravans and led by James, who was previously at CC. James has continued the traditions and high standards of CC as WC and they have been superb with warranty issues and an electrical failure we suffered early in own ownership.
Unfortunately, since James set up a new company, although on the same site, with the same staff, the same tools and delivering caravans ordered from Swift under its various brand names whilst CC, although handed over by WC; Swift have refused to deal with WC and the 30 years of customers of the site, albeit a different company until they have been trading for 10 years. So we, the owners of Swift caravans bought from a then dealer who are the same people in the same place using the same tools have no support from Swift in the frequent event of problems with our caravans. We have had a few problems on the flagship caravan range from Swift. We have to travel an extra 100 miles round trip for service and warranty items purely due to the commercial decision made by Swift to leave us in the lurch with a dealer who gives super service.I know the legalities of contracts and companies, but I'm an individual personal buyer, not a company
Swift are doing the industry no favours by their idiotic behaviour. If Swifts quality control was befitting their flagship product and pricetag there might be some form of understanding from me, but in this case they exhibit crass stupidity. Whats the old expression, 'strong in the arm, thick in the head'.
Thankfully dealers like Winchester Caravans think beyond the current model year sales figures and earn their customers respect. So if you are looking for a new Bailey, Lunar or Venus caravan in the Hampshire area, James at Winchester Caravans is your man.