As some Forum members are aware, I have recently experienced shall be say 'difficulties' with the quality of an annual service carried out by a Dealership. Currently under investigation by them and e-mail assurances to resolve the issue. We shall see and obviously live in hope. The experience has severely dented my confidence in their abilities. See What Would You Do, under General on the forum. I have received some very useful responses to this for which I thank you.
The van is a Coachman VIP 460/2 2007 and next year sees the final year on its water ingress warranty. The way I feel at the moment I don't want the Dealer anywhere near the van again. Servicing or remedial work. I have always been under the impression that it was imperative to return the van to the Dealership for service to maintain the full cover provided by the manufacturers warranty.
I understand that Swift certainly for their Abbey range allow NCC Approved Mobile Service Engineers to carry out servicing work. Proof etc has to be provided to Swift as I would expect.
Prior to contacting Coachman on the principle, are their any Coachman owners out there with vans still under warranty who have experience or say a 'dispensation' from Coachman not to return the van for service to the Dealership but who are able to use an NCC Approved Mobile Engineer without invalidating the warranty aspect?
Are there any downsides to this arrangement?
Many thanks.
The van is a Coachman VIP 460/2 2007 and next year sees the final year on its water ingress warranty. The way I feel at the moment I don't want the Dealer anywhere near the van again. Servicing or remedial work. I have always been under the impression that it was imperative to return the van to the Dealership for service to maintain the full cover provided by the manufacturers warranty.
I understand that Swift certainly for their Abbey range allow NCC Approved Mobile Service Engineers to carry out servicing work. Proof etc has to be provided to Swift as I would expect.
Prior to contacting Coachman on the principle, are their any Coachman owners out there with vans still under warranty who have experience or say a 'dispensation' from Coachman not to return the van for service to the Dealership but who are able to use an NCC Approved Mobile Engineer without invalidating the warranty aspect?
Are there any downsides to this arrangement?
Many thanks.