I have very mixed feelings with how the NHS and Doctor Surgeries have handled things..
Sadly I think its going to be a long time before we get back to anywhere near normal, as it appears people just don't want to follow any guidance given.
I work in a residential home, and yep there's an impact on residents and their families not having the visits they want, and I constantly hear the complaints on radio chat shows about not being allowed to visit.
But we have a responsibility to protect our residents and their welfare, and yes started maintaining contact via all sorts of media, from phone, face timming, skype etc etc. And as soon as possible introduced some form of visiting, window visits, then garden visits...
But to say, give some a inch they will take a mile and you're understand why any form of visiting has been slow to open.
Purely because you will ask families to follow procedure's, such as a window visit, which is set up in a quiet room, with mics and speakers so resident and family can clearly hear each other...
So you get the family who decide to try to open the window for a hug, even a family who realised that the side entrance had been opened so sneak in! not a mask in sight.
Garden visits, lovely we've had some really warm weather, you ask the relative to keep their face mask on, and social distance, Nope turn your back, social distance is gone so is the face mask!
Just done our first visits into rooms for those that can't do the garden/window visit, Guess what yep they may have answered the health check question (we assume honestly) temp is ok, they wash and sanatise their hands as requested, they put their face mask and aprons on as request. Which they are meant to keep on for the whole visit, and asked why they're in the room to maintain social distancing. But they don't soon as staff are clear of the room, they take it all off!
Fine if they want to endanger their relative lives, but in fact they are endanger all the lives of the staff and residents.
And you wonder why we are very reluctant to allow visitors, bet the person who brings the virus in, will be one fo the first ones to slag the home off for it getting into the building!
And its these Simple things of following Guidance, wearing face mask, not gathering in large crowds etc that is about the only way to keep this dreaded virus at bay.