CRA verses Warranty

[Buckman]

Then I disagree with part of the Which? article!

For both car and caravan, a fault apparent in the first 6 months is easiest dealt with under warranty. CRA doesn't need to be even mentioned if the supplier/customer relationship is good.

Where a car/caravan has been bought from a distant dealer, it's often not easy to use local dealer for caravan warranty work but it's straightforward for cars.

I would think that any repair within the first 6 months automatically falls under CRA 2015. A customer is unlikely to go to a dealer and state under CRA 2015 they want the repair done.
It is just assumed that the work is done under warranty which is why either the 30 day or the 6 month period can be extended as the repairs are covered b CRA 2015 anyway.

 

[otherclive]

Then I disagree with part of the Which? article!

For both car and caravan, a fault apparent in the first 6 months is easiest dealt with under warranty. CRA doesn't need to be even mentioned if the supplier/customer relationship is good.

Where a car/caravan has been bought from a distant dealer, it's often not easy to use local dealer for caravan warranty work but it's straightforward for cars.

What a breath of fresh air in that in the majority of cases problems get resolved by people talking to each other , rather than “ litigation R us” as the starting point.

 

[ProfJohnL]

What a breath of fresh air in that in the majority of cases problems get resolved by people talking to each other , rather than “ litigation R us” as the starting point.

In the vast majority of cases for most products early failures are resolved without the need to even mention the CRA. Most retailers do seem to now accept they have an obligation to their customers, and whilst it may not be mentioned the refund, repair or replacement by the retailer is principally driven by the requirements of teh CRA or SoGA that preceded it.

Some retailers have their own warranty processes, (e.g. M&S or John Lewis, Lakeland etc) which reinforce or enhance the customer rites defined in the CRA.

 

[Jcloughie]

Then I disagree with part of the Which? article!

For both car and caravan, a fault apparent in the first 6 months is easiest dealt with under warranty. CRA doesn't need to be even mentioned if the supplier/customer relationship is good.

Where a car/caravan has been bought from a distant dealer, it's often not easy to use local dealer for caravan warranty work but it's straightforward for cars.

I totally agree. Buckman said the Which article said in the fist 6 months the CRA SHOULD be used. In actual fact it said:

“The first six months after taking ownership of the product, it will usually be more straightforward to use the Consumer Rights Act and make a faulty goods complaint.”

As I said earlier, I wouldn’t care less so long as the issue is resolved. But there have certainly be occasions when the dealer has said they will ask the manufacturer but they may not wear it.

It is only then that I remind them that if the manufacturer refuses I still will expect them to undertake the work.

It is not reasonable to expect the dealer to undertake work at their own expense without them attempting to be reimbursed by the manufacturer.

John

 

[Raywood]

I think the idea of Warranty v CRA is not really the point. The answer is that if you have both then you have two sources of recovery and you can opt for either or even both in many cases. You use the one that favours you most if you need to.
This also misses the additional rights under The Consumer Credit Act if you use finance in the purchase.