Cracked front panel

[trucker]

Washed the caravan off today after new year away to find a crack by the offside grab handle.

I had a crack in the corner of the locker door a few months ago which was repaired under warranty at the 1st service.

Now a second crack has appeared, do you think I should insist on a new front panel?

The caravan an Abbey Vogue 495 was new oct 2006 so just over a year old

Kevin H

 

[SwiftGroup_374327846]

Kevin

If you contact us with your details, we will look into this for you.

Telephone is 01482 875740 or enquiries@swiftleisure.co.uk - tell the customer care team I have asked you to contact us.

Regards

Kath

 

[trucker]

Kath, your response is very much appreciated and im so pleased that "my caravan manafacture" is taking an interest and helping its customers, like you have been doing for a while now on this forum.

Should I not contact Highbrige caravans first as how I understand it my contract is with them, or if you say its ok come straight to yourselves?

Once again thank you so much for your response (on a sunday as well)and look forward to the problem being resolved as swiftly (no pun intended)

Kevin H

 

[RichardS1]

Great to see a manufacturer taking part in the forums and working to help out their customers.

 

[SwiftGroup_374327846]

Hello Kevin

Highbridge will not mind you talking to us I can assure you. If you ring us it will help us identify your van and then we will contact Highbridge and discuss a way forward with them.

Regards

Kath

 

[JTS]

Kevin H and Kath, - Swift Group.

Its good to see Kath from Swift Group on the ball again so I think your problem will be resolved. I buy my vans from Highbridge and took delivery of my present van the same time as you took yours. I can vouch for Highbridge the are A+. Please keep us informed of how you get on. JTS

 

[trucker]

Thanks for your comments JTS, Highbridge have been very good so far with the bits and pieces ive had done to the van, including a crack in the front locker door. Will let you know what the outcome is

Kevin H

 

[trucker]

Thanks Kath Ill ring customer care team tomarow

Kevin