Thankyou to everybody for their input so far, to be clear, I understand the sellers liabilities under CRA as with my other hat on as a small business owner I am sometimes required to replace, repair or refund goods to customers. My problem with using the CRA is that I will need to work with the dealership for the window to be replaced,so I will need to book the replacement in with their workshop, leave the van with them,then collect it once the replacement has been done.Ideally I would like them to provide me with a new window FOC and then I can arrange for my servicing engineer to fit it for me.
As things stand the dealer has ordered a replacement window, and I have paid for it, I have followed the actions detailed in the Swift handbook, and am now waiting for Swift to re open. in order to seek clarification from them as to whether the window cracking is covered under warranty.
Sometimes it seems that regardless of consumer rights, the pragmatic approach is quicker and ends up providing an outcome that solves the problem, although I accept that in practice by adopting a pragmatic approach I may well be compounding the problem that dealers get away with not living up to their obligations, so yes I am guilty of not insisting on the rights of the consumer. However the dealer can quite rightly insist that I return the van to them for inspection, then book it in to their undoubtedly busy workshop at a time to suit them, to carry out the work. Having had dubious quality work carried out under warranty on a previous Coachman I prefer to have the work carried out by somebody I can trust.
Years ago we had a problem with a leaky shower tap on an Abbey Expression, the dealer at the time posted us a new tap FOC and asked that we returned the faulty one to them, which we did.
Seemed the common sense approach, and worked for both sides