Damp Lunar and indifferent Campbells dealer

[RoyHorridge]

We bought our Lunar Lexon EB caravan new in 2003. Since then we have endured a leaking rooflight and damp through the lounge window, bathroom window and rear awning channel. On picking our caravan up from its annual service in April we were told that damp had re-appeared in 2 of the areas, despite one of them only having been repaired in August 2007. The other in 2005. The dealer's response was to provide us with a quotation to replacement of the window seals. Despite phoning and writing to the dealer and to Lunar we have had no response to our letters holding them responsible and have now arranged for an independent repairer to complete repairs.

I do not accept that damp in a caravan should need to be repaired twice in its first 5 years, leaving us to foot the bill second time around.

Never again would we purchase a caravan without a 6 year wter ingress warranty. Buyers beware.

 

[SillyBilly]

Hello Roy

You have my sympathy with your water ingress problems especially at so many points and after already having had it 'fixed'. I had considered buying a Lunar but heard so many stories of 'leaky lunars': in some ways hearing your story I am pleased I didn't. I bought a Bailey Ranger but have no idea if I did the right thing. The 6-year warranty is little more than a marketing con. First it is a requirement that you have your caravan serviced at your own expence (about

 

[Surfer]

Roy ask the mod to pass on my email address and I will try and help you get it resolved. So far I have been fairly succesful with this type of issue as the odds are stacked in your favour if you follow a few simple guidelines.

 

[RoyHorridge]

Roy ask the mod to pass on my email address and I will try and help you get it resolved. So far I have been fairly succesful with this type of issue as the odds are stacked in your favour if you follow a few simple guidelines.

Moderator,

I would be pleased if you would pass on Ian's email address to see if he could help