Dealers don't need my business

[woodsieboy]

We are looking to downsize and saw a 2025 2 berth Swift advertised on the website for a large dealer in Yorkshire.

I e mailed them asking for more information on Tuesday 14 April, and had an automatic reply saying they would be in touch very soon.

It is now Saturday 18th April no response from them, admittedly the website now says they have been sold, but also says they have on line chat available

The caravan is no longer on the website either so have to look elsewhere, or keep the existing van

 

[otherclive]

Good decision as with their attitude and distance any post purchase issues may not be easy to resolve.

 

[Andy Norfolk]

I've never had a reply to any enquiries to these generic email addresses. I wonder why any company bothers with them. As the OP said it's like they don't want your business even though it's a buyers market. They should have been biting your hand off.

 

[RogerL]

I find that a significant number of businesses, generally not just the caravan industry, simply don't respond to emails - especially the contact forms in the Contact Us part of their website.

In contrast, a business I'm dealing with to source replacement sensors for my car pride themselves on a 15 min turnround for email queries during business hours - that's with a technical answer, not just an acknowledgement - the resultant purchase is being shipped from Germany so we'll see how they do on deliveries!

 

[Len W]

Many companies have been forced to downsize their work force or increase prices. unfortunately we all want the most money for our buck so cuts are often made where there is least chance of turning a profit. I am not suggesting this the case with OP s experience . The tighter the margin the less interest there will be. Its easy for an email to get lost especially with the amount of unsolicited mail flying about.

 

[RogerL]

Many companies have been forced to downsize their work force or increase prices. unfortunately we all want the most money for our buck so cuts are often made where there is least chance of turning a profit. I am not suggesting this the case with OP s experience . The tighter the margin the less interest there will be. Its easy for an email to get lost especially with the amount of unsolicited mail flying about.

We all know that times are tight for businesses - all the more reason to try harder not to alienate potential sales.