Disgracefull service

[Steve L]

Hi Steve

What a pi$$er and what a terrible start to your new toy. Totally unacceptable.

Was it "Apple- man -riggs"? Well similar if you get my drift.

Yes there should be name and shame.

Ok over the years my various Baileys have had minor faults all of which have been corrected quickly by my Dealer, Chipping Sodbury Caravans. They understand what customer service and QA/ QC is all about.

Equally my FiL had no end of problems with "Wide Roads".

So here again it has to be said choose your Dealer and make of caravan very carefully or face disappointment.

This is an open forum and it is only fair that both good and bad comments are made about dealers and manufacturers.

Cheers

Alan

Go to the top of the class m8.

You got the perrishers.

Atb Steve.

 

[Steve L]

I quite agree with John and all the Moderators on this one.

However, while there are organisations such as trading standards and citizens advice who do a sterling job of dealing with the rogues, there is room for the caravan industry (both manufacturing and customer service industries)to clean up it's act and become more customer alert.

Realistically we should not have to shame or name people into doing what they gleefully gloat about in their advertisements and "mission statements", or what their "buzz word logo's" state as a level of proffessionalisum.

Now there's a big key word. Proffessionalisum (god I hope I spelt it right)

The trouble is these days, we have gone too america with our "where there's blame there's a claim" attitude and unfortunately those who supply forums such as ours have to be very carefull not to rock the boat. You see, we have to be mindfull of slander & liable.

I do have to concur that if haymarket publishing went on to produce a name and shame forum, they would have to ensure they had the best advisors possible, so that no legal challenges came back to them.

That is why I suggested a 14 day consultation period before publication. That would usually beenough of a threat to get most honest mistakes resolved.

Currently I've had no response from Thetford .com on warrantee claims or the cost of the replacement part I need. I enquired direct with thetford, just in case their own manufacturers warrantee is longer than the caravan warrantee. I found this to be the case with electronic parts in a CNC machine I once had.

Regards.

Steve L.