otherclive said:
JonnyG said:
If i buy a skoda new i can expect it to be fairly well built and fairly reliable...ummmm suppose i can expect that of any new car, but if it does go wrong i expect good after sales right? if i buy a mercedes i expect Reliablilty par excelance and after sales to match......If mercedes gives me skoda service and reliability i will feel cheated as i bought into the mercedes image and historic reputation and after sales. what passes as good or great service and customer satisfaction at mid to lower brands passes as OK at the top brands. the like of skoda and theres nothing wrong with them works because the mindset of people with image. when its contructed by VW using the same automated machines,theprodutions teams are simlar trained too as are customer service them how can skoda score so much better than VW in surveys when everything is the same bar price, unless the customers expect more from a VW than a Skoda! and note as companies get bigger and sell more and more cars they tend to slip down the all important [not] league table of par excellence.....
I dont think price affects ones expecations of customer service that much. Why should you feel that someone paying £18k for a Skoda doesnt know what good customer service should be? The comment about companies getting bigger and then slipping down the league tables is not supported by the evidence. By your reckoning 'cheap cars' such as Kia and Hyundai should not be at the top of the league tables for service and reliability given their move upmarket and increased sales volumes. One of the reasons that Skoda can score better than VW is probably because the ethos of their outlets is more customer orientated by having to still overcome the old jokes about Skodas. But customers will not continue to buy poor products irrespective of excellent customer service, so the hardware must be above par too. In 2014 Skoda expect to sell 1million cars....name a UK producer anywhere near that?
Umm i have hit a core! logic suggest if a car built using VW hardware using VW technics then a change of badge shouldnt change its reliabilty or build quality, so tell my VW in these surveys perform poorly in comparison to skoda even in reliabilty! it can only be down to a pecieved mentality and expectation you might not like me saying that but its strangely true in the marketing world..
actually KIA and hyundia are indeed perfect examples of what i said they are small and growing, so your logic that they should not be near the top is incorrect they dont produce the volummes yet to get any backlash, there still new boys but again the products are decent and where did i say Skoda made inferior or poor cars? they are just as good and no better than VW how can they be better the hardware is VW! the largest maker of cars in Europe,so lets not be talking about the UK for comparison,Skoda is a VW success story,without VW their products, well there wouldnt be any worth mentioning....and like you say if vw made poor cars