i ordered 2 folding bikes from towsure on the 24/05 /08 ,on there 2008 catalogue on page 149 it stated the bikes come complete with carry bag , bikes arrived today , and no bags , so my wife called towsure, and they said we dont supply the bags any more , so my wife asked since when , and she became evasive and could not say when ,in the end she said we will take them back if your not happy ,they have had 3 weeks to notify us that the bikes do not come with bags ,and another thing they took the money from our account 3 weeks ago ,so we lost 3 weeks interest from our accont
false advertising
- Thread starter joeby
- Start date
Joby welcome to the wonderful world of towsure
I had the same problem over an awning took the money, I waited three weeks and told not in stock waiting for it to come in . and so the story went on.
So the outcome was Sir Roger on the phone told them what I thought of them By Jove .
Beggers phoned me next day to say it had been despatched, Sir Roger back on the phone and another earfull for them.
Anyway you could always try this one www.thecaravanshop.co.uk
Good Luck Sir Roger
I had the same problem over an awning took the money, I waited three weeks and told not in stock waiting for it to come in . and so the story went on.
So the outcome was Sir Roger on the phone told them what I thought of them By Jove .
Beggers phoned me next day to say it had been despatched, Sir Roger back on the phone and another earfull for them.
Anyway you could always try this one www.thecaravanshop.co.uk
Good Luck Sir Roger
Not getting into specifics but Towsure overall surely strive to do a good job, well thats my opinion anyway.
Lets not forget and while it's nice to see other manufactures/suppliers finally joining the forum scene, to my knowledge old man Fenwick certainly first and then Towsure blazed the trail!
Lets not forget and while it's nice to see other manufactures/suppliers finally joining the forum scene, to my knowledge old man Fenwick certainly first and then Towsure blazed the trail!
Hello Joby,
Sorry to read of your purchase problems.
Most commercial /retail sellers add two important caveats to sales brochures, the first is that detail specifications may change without prior notice, and E&OE (errors and omissions excepted). I do not know if these same phrases can be used with on-line catalogues.
When ordering such items, it is as well to check that the details such as your bags are included, and if they are important to you to make it very clear that the bags are crucial to the order. Then if the goods arrive without these little bits then you have a breech of contract issue with the supplier.
If you did not add the bags to your specification, but simply relied on the illustration or description from the catalogue then you may have a Trades descriptions issue.
Seek advice from trading standards
Sorry to read of your purchase problems.
Most commercial /retail sellers add two important caveats to sales brochures, the first is that detail specifications may change without prior notice, and E&OE (errors and omissions excepted). I do not know if these same phrases can be used with on-line catalogues.
When ordering such items, it is as well to check that the details such as your bags are included, and if they are important to you to make it very clear that the bags are crucial to the order. Then if the goods arrive without these little bits then you have a breech of contract issue with the supplier.
If you did not add the bags to your specification, but simply relied on the illustration or description from the catalogue then you may have a Trades descriptions issue.
Seek advice from trading standards
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