Hi all, I to have a Lunar Delta which we have found to be perfect for our use and is the second Lunar we have owned and they have both been reliable and trouble free, appart from a a split shower tray in a Lunar Lexon, the problem I have found is not so much the caravan manufacturers but the dealers, the trouble we had trying to get the shower tray replaced on waranty was a nightmare and after loads of letters and e-mails to Lunar and a row with a certain caravan dealer in cheshire whos manager spoke to my wife and shouted at her down the phone, they then tried to offer us 2 free services as compensation which we refused and never went there again, then when we thought it couldnt get any worse we took our Lunar Delta to a dealer in the Flintshire area to get the 12 month service carried out as it was to far to travel to Preston where we bought it, there where some small items to be attended to under waranty and a modification on the awning light wiring, they where contacted 2 weeks prior to the service of a waranty item that needed to be replaced (FM radio aerial) and the wiring alteration when they tried to claim of Lunar for the Aerial Lunar said they had left it to late to claim 3 days past the 12 month period, but the dealer had had the van for 10 days prior this 12 month deadline, they also failed to carry out the awning light wiring, I dont think they new how to, there was also a rattle on the Alde pump, they tried to say the pump was running dry, no chance the Alde manual says the level in the header tank should be 1cm above the minimum line when cold at room temp, they have filled it to the max mark and when i ran it it rose to the top of the expansion tank and we had to remove fluid from the tank the actual fault was found to be just the rubber spacer at the impellar end, maybe the service staff need retraining as these systems are in a lot of vans and if they are making easy mistakes like this it makes you think what else have they done wrong as they have taken the wheels off have they put them back right ?, there is also scuff marks on the rear corner which were not there before but we would have no proof that that was done whilst there but we know they were not, but more upsetting, disapointing is the fact Lunar would not cover the £16.00 aerial 3 days after the waranty period, and they expect you to buy another one, we replace our vans every 2 to 3 years you would thing they would go out of there way to keep there customers because I will not buy another Lunar just for the sake of an aerial, its the principle of it, and we will never use the dealer who carried out the service again and they must know we will tell every one who ask who they are and warn them off, may be we need foreign caravan manufacturers to come into the market to make the british ones try harder,
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