Hello
This is to let you know that the out come of a legal battle that has taken 18months to win.
on 12th march 2010 i purchased a brand new lunar quasar 462 ,along with an awning and al ko wheel lock from (sorry details removed by moderator as contravenes forum rules) Caravans. As soon as i got the new caravan home on the day of delivery , it became clear that there were problems with it, the water heater did not work on electric, the windows were all badly scratched, the rear panel was cracked on the top n/s corner, entrance door warped and let in water, water in n/s bedbox from floor vent, water in rear light, roof above door bowed so it held rain water, which as soon as you went to enter or leave the caravan .grab handles on front panel not secured to main body, and worst dangerous electrics.
there were over twenty major faults ,i contacted ............................ Caravans who said they were very busy and that they would ring me and arrange for the caravan to come in and any work would be put right under warranty.
................... Caravans never rang so after 2 weeks i rang and eventually they gave me a date which was 6 weeks from when i purchased the caravan.
when i arrived on the day the workshop foreman tried to belittle every problem i pointed out, and the usual comments, they all do that and so on.
i left the caravan for 2 days and when i returned to pick up the caravan they had bent the door frame to match the bowed door, made the electrics dangerous and would not do anything about any of the other faults.
i took the caravan home and contacted Lunar caravans, i tried to explain the difficulty i was having with a brand new caravan of theirs and the problem with the dealer so far. i was told that Lunar do not deal with or speak to the public, and that all problems should be dealt with by...................... caravans. i then took legal advice and had a survey on the caravan which showed even more faults.
18 months down the line i won my case and recieved the full amount paid for caravan and accessories, plus approx £1000 in interest.
don,t let the dealers and manufacturors rip you off,i used my household insurance to sue,my costs alone were approx £6000,which were paid by .............................. in the end.
Be prepared for a dispute to take time,don,t give up,also get an assessor to make a report on the caravans condition,i used County Assessors of Timperly . Cheshire.well worth the cost and very professional courteous people.
There is alot more detail to this story, the running around ,the stress of dealing with people who could not care less that you bought a new caravan from them, and the unbelievable arrogance of the manufacturer.
I have now bought a Bessacarr 765 motorhome and look forward to getting away once again.
kind regards Ken.
This is to let you know that the out come of a legal battle that has taken 18months to win.
on 12th march 2010 i purchased a brand new lunar quasar 462 ,along with an awning and al ko wheel lock from (sorry details removed by moderator as contravenes forum rules) Caravans. As soon as i got the new caravan home on the day of delivery , it became clear that there were problems with it, the water heater did not work on electric, the windows were all badly scratched, the rear panel was cracked on the top n/s corner, entrance door warped and let in water, water in n/s bedbox from floor vent, water in rear light, roof above door bowed so it held rain water, which as soon as you went to enter or leave the caravan .grab handles on front panel not secured to main body, and worst dangerous electrics.
there were over twenty major faults ,i contacted ............................ Caravans who said they were very busy and that they would ring me and arrange for the caravan to come in and any work would be put right under warranty.
................... Caravans never rang so after 2 weeks i rang and eventually they gave me a date which was 6 weeks from when i purchased the caravan.
when i arrived on the day the workshop foreman tried to belittle every problem i pointed out, and the usual comments, they all do that and so on.
i left the caravan for 2 days and when i returned to pick up the caravan they had bent the door frame to match the bowed door, made the electrics dangerous and would not do anything about any of the other faults.
i took the caravan home and contacted Lunar caravans, i tried to explain the difficulty i was having with a brand new caravan of theirs and the problem with the dealer so far. i was told that Lunar do not deal with or speak to the public, and that all problems should be dealt with by...................... caravans. i then took legal advice and had a survey on the caravan which showed even more faults.
18 months down the line i won my case and recieved the full amount paid for caravan and accessories, plus approx £1000 in interest.
don,t let the dealers and manufacturors rip you off,i used my household insurance to sue,my costs alone were approx £6000,which were paid by .............................. in the end.
Be prepared for a dispute to take time,don,t give up,also get an assessor to make a report on the caravans condition,i used County Assessors of Timperly . Cheshire.well worth the cost and very professional courteous people.
There is alot more detail to this story, the running around ,the stress of dealing with people who could not care less that you bought a new caravan from them, and the unbelievable arrogance of the manufacturer.
I have now bought a Bessacarr 765 motorhome and look forward to getting away once again.
kind regards Ken.