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The OP has used the same set up for two years with no problem.
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Peoples perception of a snake are very different.
I cannot understand why some people are questioning the sensibility of carrying out a loading review following an incident of instability.
Being blunt about it, It really doesn't matter how long a particular loading practice has been incident free, the fact that an incident occurred on this journey proves the outfit is suspect, and even though a mechanical failure has arisen, the nature of the failure has exposed a weakness of the outfit which is actually close to being inherently unstable than the driver had previously suspected.
With that information, is it wise to ignore the possibility the loading regime is not ideal and mask it by simply repairing the mechanical fault? or should the underlying instability be addressed by reviewing the loading regime, as well as repairing the mechanical failures?
I agree that what might be described as a snake by one person may not illicit the same description from someone else. Humans are generally very poor at describing experiences consistently yet alone being able to express the detail of an experience to another, (Don't get me started on Audiophiles and audio perfection).
Regardless of the accuracy of the description, the most sensible approach has to be check everything including loading to try and improve the safety margin of the outfit. There is nothing to be lost, but there could well be a safety margin gain.