I'm new to this caravanning lark, having recently bought a 1996 Lunar Planet Eclipse privately, picked up a bit of a bargain by all accounts. Planning to take it away for the first time over the bank holiday weekend, I bought a second hand awning from a caravan shop named after the peak district town it is based in.
So I arrived at RAF Barkston Heath (for the BMFA Internationals - lots of caravanners) on Friday night at 9pm, so it was dark. Pitched up the van. All fine there. Unpack the awning.
Not looking quite big enough. I had bought a 965cm awning for a 961cm space. Should be fine, right? So we try and put the awning up and...
Noooo, it was at least three feet too short
So I went back to the dealer today, explained my predicament, they asked how the 965cm awning could be too small, so they opened it up, measured it and lo and behold - an 865cm awning. Computer error.
They were absolutely brilliant, no quibbles, they took the awning back and replaced it with a more expensive awning, supplied me with cups of tea whilst I waited, measured it, checked it. All sorted within an hour.
So thumbs up to Glossop Caravans. Yes, it slightly inconvenienced our break but I did not have to raise my voice, raise hell or use words like "fit for purpose" or "sale of goods act". Mistakes happen, and kudos to them for recognising that straight away.
And as for my 'bit of a bargain' caravan. The toilet doesn't flush and the battery doesn't charge when towed, but all else fine
So I arrived at RAF Barkston Heath (for the BMFA Internationals - lots of caravanners) on Friday night at 9pm, so it was dark. Pitched up the van. All fine there. Unpack the awning.
Not looking quite big enough. I had bought a 965cm awning for a 961cm space. Should be fine, right? So we try and put the awning up and...
Noooo, it was at least three feet too short
So I went back to the dealer today, explained my predicament, they asked how the 965cm awning could be too small, so they opened it up, measured it and lo and behold - an 865cm awning. Computer error.
They were absolutely brilliant, no quibbles, they took the awning back and replaced it with a more expensive awning, supplied me with cups of tea whilst I waited, measured it, checked it. All sorted within an hour.
So thumbs up to Glossop Caravans. Yes, it slightly inconvenienced our break but I did not have to raise my voice, raise hell or use words like "fit for purpose" or "sale of goods act". Mistakes happen, and kudos to them for recognising that straight away.
And as for my 'bit of a bargain' caravan. The toilet doesn't flush and the battery doesn't charge when towed, but all else fine