Welcome to the forum, Pepperpot. Dustydog is right, check everything you can. When we picked up our new Swift Challenger from the dealer, we found the press buttons on the outside lockers didn't work properly and they had to call someone out from the servicing bay to fix them. Our caravan had been towed behind a caravan transporter from the Swift factory to the dealership and several days after we had picked the caravan up, I opened the microwave door and found the glass base had been left in the microwave and it had bounced around during transportation, taking the paint off the bottom of the inside door. I phoned the dealership, as I had heard damage to the surface of a microwave interior is a bad thing, but the dealership told us that it was ok (?). You will probably be like we were, full of excitement at picking your new caravan up, but it was short lived, as we have been backwards and forwards for the last 4 years, getting problems sorted out. Be warned!