I don't know about the Company mentioned offering loans, however Credit Unions are offering loans, if people so wish, at interest rates of 2% per month. That is pretty high to me, but I suppose is similar to credit cards. I think the point that was being made was that this was not a scheme to just screw already distressed people, but a way, if they so wished, to replace the money lost in time for Xmas. Of course the debt still has to be paid off, and the money in the hamper Company is probably a dead loss, but as the individual loss seemed to run around 300 pounds then it may be a way for some people to get through Xmas, and then sort it all out. At the end of the day, it is a personal choice as to what you do. I am more concerned with the agents, who have in total innocence and of course were supported by friends and family, now be castigated by their peer group, and who also have lost personal money. A double whammy.
It is a very sad state of affairs, but in the context of people who have lost their whole pensions, possibly not so extreme.