Last September, with talk of Rachel Reeves removing the option to take 25% of a private pension pot tax free, I did just that and treat myself. I used it, along with a chunk of my savings and part exchanging my aging SUV, all for a shiny new Audi, with a pop up tow bar. Very exciting..... for a short while anyway.
The car was ready for collection from the main dealer in October, minus the tow bar. I was told they will contact me when it arrives and book the car in for fitting. We were planning to take our caravan away between Christmas and New year, but needless to say, that didn't happen.
The dealer is apologetic and say they cant say when the tow bar will arrive, but will tell me when it comes in. I contacted Audi UK. They said there is no stock and there is no schedule for any to be be manufactured. I said that without the tow bar, the car is of limited use to me and, if they cannot complete the car as originally ordered, I want to return it for a refund. Audi UK told me to speak to the dealer. The dealer said that returning the car is not an option. Now I'm stuck with a very expensive white elephant.
I have discovered that there is a Motor Ombudsman, so will be contacting them if I cant get any positive news within the next week.
If any of you have any other ideas, I would love to read them.
The car was ready for collection from the main dealer in October, minus the tow bar. I was told they will contact me when it arrives and book the car in for fitting. We were planning to take our caravan away between Christmas and New year, but needless to say, that didn't happen.
The dealer is apologetic and say they cant say when the tow bar will arrive, but will tell me when it comes in. I contacted Audi UK. They said there is no stock and there is no schedule for any to be be manufactured. I said that without the tow bar, the car is of limited use to me and, if they cannot complete the car as originally ordered, I want to return it for a refund. Audi UK told me to speak to the dealer. The dealer said that returning the car is not an option. Now I'm stuck with a very expensive white elephant.
I have discovered that there is a Motor Ombudsman, so will be contacting them if I cant get any positive news within the next week.
If any of you have any other ideas, I would love to read them.
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