Hello Sstubbs
Welcome and thanks for the new information.
I'm sorry if this seems a bit basic, but presently we have now idea of your caravanning experience, and in particular whether you understand how the water heater works.
This is a set of instructions which if not your exact model, the basic operation is the same.
or
View and Download Truma Ultrastore operating and installation instructions online. Truma Ultrastore Gas and Electric Storage Water Heater. Ultrastore water heater pdf manual download.
www.manualslib.com
For the heater to be able to deliver hot water work, It must have been primed with cold water as per the instructions, gas and 12Vdc or mains electricity must be available and it needs about 20 to 25 minutes to raise its 10L of cold water to about 60 C. It is not an instantaneous heater.
The heating elements or burner are thermostatically controlled, and have no direct interaction with the flow or the pressure of the water. - so opening a tap or turning the pump on will not cause the heater to turn on or off.
When you open a hot tap it will either directly switch the pump on, or the drop in pressure in the pipework will activate the pressure switch to turn the pump on. Cold water will be pushed into the bottom of the heater and the hot water at the top will be pushed to the taps.
When you tell us the heater cuts out when you run the hot tap, do you mean the water flows but there is no hot water, or do you mean the heater displays a fault?
This may seem a curved ball, but do you have a 12V battery in circuit in the caravan?
If you don't have a battery, you might possibly be exploring the caravans internal power supply current limit, when you operate the water pump. The dip in supply voltage that might cause could be enough to drop the heater out of operation. The solution is to ensure a leisure battery is fitted to cover the high current demand appliances clipping the internal power supply.