Hi everyone I'm new to this but wondered if anyone has had warranty work carried out on a Lunar Caravan?
WE bought our Clubman SI from a Lunar dealer in the West Country last November and have ended up with a few problems which included splitting and cracking on the outside surface of the large sunshine roof, a split in the floor of one of the outside storage boxes and a hole has appeared in the A frame. On ringing the dealer we were asked to take the caravan in and then we picked it up a week later and was even informed by the dealer on the phone that the job was all done. Guess what NO it wasn't and we didn't find out until we were hitched up ready to go and my husband checked the work. I won't carry on with that story just to say that the air was a little blue for a while but then we were informed that the replacement parts would be coming from Lunar and it would take 7 to 8 week before they had them. THAT WAS 10 WEEKS AGO AND STILL NO CALL FROM THE DEALER. Just wondered if anyone else has had the same sort of problems with Lunar waiting for parts. We have rung the dealer to be told the parts are not in yet.
WE bought our Clubman SI from a Lunar dealer in the West Country last November and have ended up with a few problems which included splitting and cracking on the outside surface of the large sunshine roof, a split in the floor of one of the outside storage boxes and a hole has appeared in the A frame. On ringing the dealer we were asked to take the caravan in and then we picked it up a week later and was even informed by the dealer on the phone that the job was all done. Guess what NO it wasn't and we didn't find out until we were hitched up ready to go and my husband checked the work. I won't carry on with that story just to say that the air was a little blue for a while but then we were informed that the replacement parts would be coming from Lunar and it would take 7 to 8 week before they had them. THAT WAS 10 WEEKS AGO AND STILL NO CALL FROM THE DEALER. Just wondered if anyone else has had the same sort of problems with Lunar waiting for parts. We have rung the dealer to be told the parts are not in yet.