When you say "direct", was it truly so, or via their dealership?We have the automated Powertouch motor mover and all I do is press an button for it to auto engage. The motor mover also comes with a 5 year warranty and their after sales support is brilliant. We had ours fitted by Powertouch so no middle man if things go wrong.
We bought it direct from the Powrtouch stand at the NEC and they arranged for one of their fitters to fit it. We were invoiced by Powrtouch and our contract was with Powrtouch.When you say "direct", was it truly so, or via their dealership?
Thanks
Okay, Thanks for that. Their website does not offer fitting, merely an introduction to their approved installers. The exhibition route never occurred to me. Shame I cannot really wait until mid February. Are you aware f the price you paid was better (or worse) than normal channels?We bought it direct from the Powrtouch stand at the NEC and they arranged for one of their fitters to fit it. We were invoiced by Powrtouch and our contract was with Powrtouch.
Ours is AWD self engage which cost us the same as any retail outlet. If the motor mover was damaged due to an accident you could claim off the caravan insurance?Okay, Thanks for that. Their website does not offer fitting, merely an introduction to their approved installers. The exhibition route never occurred to me. Shame I cannot really wait until mid February. Are you aware f the price you paid was better (or worse) than normal channels?
As a slight aside, and this may be of interest to potential purchasers, I need a unit as my existing one was damaged in a "lost wheel incident". The repairers have quoted for new, but I have to buy the unit and pass it to them to fit. Seems slightly odd, but I assumed that it is to avoid liability on the product.
I have just spoken to "Mark" at Caravan Movers Online, who explained that the 5 year warranty only covers Labour and call out if the product is installed by a registered Powrtouch installer. As the install service costs effectively only £81, why would one bother to fit it oneself? To supply and fit an Evolution Auto is £1200, off the website - does that seem about right to everyone?
Are you asking whether we claimed on the insurance?Ours is AWD self engage which cost us the same as any retail outlet. If the motor mover was damaged due to an accident you could claim off the caravan insurance?
Our 5 year warranty included parts, labour and any call out fee. We did need to call them out in yr 2.
I’ve had a Reich Move Control wind on, plus Powrtouch Manual and Powertouch auto. Of the three if opt for a Reich wind on as it’s easy to engage and simple mechanics. I even hit a French large kerbstone with my nearside Reich and the kerbstone was lifted yet the Reich undamaged and no change in clearanceHad a Reich for 7 years, I fitted it myself; in its later life I replaced the bearing shells in each roller, an easy cheap task.
Following that I have now had a Powrtouch for 15 years, a dealer promotion offer with the new van, otherwise I would have selected Reich based on the experience.
Both manually applied but using differing methods.
The Powrtouch's handset failed out of warranty, requiring purchase of a new one as I had not time to go a refurbish route.
Last year the control unit failed, I changed for a refurbished different model, as the vender/repairer suggested they were better, more reliable and more modern, plus going that route was a third of the cost of a direct Powrtouch replacement, they only selling "new" units, of that obsolete control system. Adding to that I received a 48 hour turnround, instead of Powrtouche's quoted month or more.[I had "glazed over" at the price so did not really listening to the delivery offered]
The period of my experience with the Powrtouch was twice as long with the Reich, and of course the vintage of their builds were 7 years apart, so making constructive comparisons is difficult. I chose the Reich because I preferred their mechanical design, that view has not changed, however both brands have moved on adding differing designs.
Of course they can and will,do. My old Powrtouch , 15 years old needed a warranty repair some years ago. Powrtouch sent their approved AWS engineer. All fixed with no quibble. Three years ago a main bearing failed. A quick phone call they put me onto one of their approved guys. I paid the bill, not expensive. IMO the Powrtouch boys service during and beyond the warranty period is second to none. Not the cheapest but I say the best👏👏👏Why not contact Powrtouch and ask them if they can fit a mover bought direct from them. On the one or two occasions we have contacted them they have been very helpful. It is better to phone than email and play ping pong.
I second that, Power touch for me. After sales service great, on the two occasions I have needed it in 15 years on two MMOf course they can and will,do. My old Powrtouch , 15 years old needed a warranty repair some years ago. Powrtouch sent their approved AWS engineer. All fixed with no quibble. Three years ago a main bearing failed. A quick phone call they put me onto one of their approved guys. I paid the bill, not expensive. IMO the Powrtouch boys service during and beyond the warranty period is second to none. Not the cheapest but I say the best👏👏👏
You can name say two it wasn’t 😎Because of forum rules, I will not name my last mover. Originally purchased at 1 year old and still under guarantee. The control unit packed up and it took much argument by myself and my dealer but their attitude was our products don’t fail. Eventually, they replaced it. This was an expensive so called, high-end product. In 2014, after my wheel detachment, a new mover was supplied. Insurance paid, £1200. This was fitted to a new van. It failed within months. At first, they insisted that the warranty was out of date as it would start from the original purchase date. More arguments. Next, my dealer refused to do the job as they would not deal with the company, so, I had to take it to the factory, at my expence. Two new actuators were needed.
Later the control unit failed again. A known fault which I had fixed on-line.
I wish I could warn people, but I understand the readons for the rules.
John
I won't push my luck, but I have pm’d the OP.You can name say two it wasn’t 😎