Motormover help

[Gor_tour]

I'm sorry your having some difficulties with your caravan mover. I hope you will get it sorted soon.

Whilst this will not help resolve the problem, It strikes me you might be labouring under a misconception about the manufacturer's warranty status of the product.

Whilst many Manufacturers do offer a Manufactures Warranty, they are not legally obliged to offer one. Consequently there are no formal standards or other minimum requirements set for the way they are worded or applied. Normal laws about discrimination or unfair contract terms would apply.

Not all manufacturers will agree to transfer any remaining warranty period to a new owner, the new owner has to ask, and not just assume it will be transferred.

Manufacturers have the last say about their own warranty processes and they may refuse to move the warranty for many reasons.

To keep any warranty valid you have to comply with the T&C's defined in the warranty documentation.

Even if you are unable to get the manufacturers warranty transferred, if you purchased the caravan from dealer (retailer) then you statutory right s as defined in the Consumer Rights Act (CRA) would most likely apply.

Id you purchased the good second hand from an ordinary person, the CRA is far less extensive .

Thanks for the reply.

You are clearly well informed about the legal stance of warranty/consumer rights from your reply.

Having spoke to Truma and as my previous post, even if the warranty was still valid it would not be covered as it is an “installation” issue and not hardware or product failure, which I am fine with. The gentleman was very helpful who I spoke to the second time round.

Regarding the warranty, regardless of T&C’s, consumer rights from purchasing from retailers or private individuals, I am fed up with manufacturers advertises these wonderful 5 year warranties or equivalent for them to turn round and say it doesn’t meet our T&C’s. So in my case the motormover has been bought and installed by the previous owner 2 years ago when purchased from a well known caravan seller, that would leave 3 years warranty remaining. The fact a new owner of the caravan is using the product should not be detrimental to the product or functionality in any way, which leads me on to Truma’s warranty T&C’s are unreasonable.

Bottom line is I need to find the loose wire 😂

 

[Gor_tour]

For my motormover, warranty can only transferred if fitted professionally. If it bad connection not likely be covered by Truma warranty as its installation issue which you need to take up with installer.

If you have some electrical knowledge see my post above otherwise best take it to autoelectrical or caravan expert.

Yeah I’ve got a friends who’s an electrician, he’s going to cast his eye over it and if unsuccessful I’ll take it to a professional 👍

 

[Buckman]

Thanks for the reply.

You are clearly well informed about the legal stance of warranty/consumer rights from your reply.

Having spoke to Truma and as my previous post, even if the warranty was still valid it would not be covered as it is an “installation” issue and not hardware or product failure, which I am fine with. The gentleman was very helpful who I spoke to the second time round.

Regarding the warranty, regardless of T&C’s, consumer rights from purchasing from retailers or private individuals, I am fed up with manufacturers advertises these wonderful 5 year warranties or equivalent for them to turn round and say it doesn’t meet our T&C’s. So in my case the motormover has been bought and installed by the previous owner 2 years ago when purchased from a well known caravan seller, that would leave 3 years warranty remaining. The fact a new owner of the caravan is using the product should not be detrimental to the product or functionality in any way, which leads me on to Truma’s warranty T&C’s are unreasonable.

Bottom line is I need to find the loose wire 😂

When purchasing privately there are no consumer rights or T&Cs whatsoever and as you are on your own. Any warranty transfers are a matter of goodwill and not obligatory when buying from a dealer or privately. However if buying from a dealer you are covered by the Consumer Rights Act 2015 and you would claim from the dealer and not the manufacturer. The dealer claims from the manufacturer in most cases.

 

[otherclive]

Thanks for the reply.

You are clearly well informed about the legal stance of warranty/consumer rights from your reply.

Having spoke to Truma and as my previous post, even if the warranty was still valid it would not be covered as it is an “installation” issue and not hardware or product failure, which I am fine with. The gentleman was very helpful who I spoke to the second time round.

Regarding the warranty, regardless of T&C’s, consumer rights from purchasing from retailers or private individuals, I am fed up with manufacturers advertises these wonderful 5 year warranties or equivalent for them to turn round and say it doesn’t meet our T&C’s. So in my case the motormover has been bought and installed by the previous owner 2 years ago when purchased from a well known caravan seller, that would leave 3 years warranty remaining. The fact a new owner of the caravan is using the product should not be detrimental to the product or functionality in any way, which leads me on to Truma’s warranty T&C’s are unreasonable.

Bottom line is I need to find the loose wire 😂

You are really asking companies to offer unlimited warranty without any T&C. Do you know any such warranties that are available on sophisticated engineering or electronic kit? It’s like asking the manufacturer to write an open cheque.

 

[Gor_tour]

You are really asking companies to offer unlimited warranty without any T&C. Do you know any such warranties that are available on sophisticated engineering or electronic kit? It’s like asking the manufacturer to write an open cheque.I see what you mean

I see what you mean, I guess more specifically I mean in my situation. I don’t think a change in owner under a warranty period should be a reasonable reason to then void the warranty.

 

[Buckman]

I see what you mean, I guess more specifically I mean in my situation. I don’t think a change in owner under a warranty period should be a reasonable reason to then void the warranty.

The original warranty was a contract between the seller and the buyer and was in addition to the buyer's rights under CRA 2015. When buying privately there is no obligation for the manufacturer to pass on that warranty as there is no contract in place.

 

[otherclive]

The original warranty was a contract between the seller and the buyer and was in addition to the buyer's rights under CRA 2015. When buying privately there is no obligation for the manufacturer to pass on that warranty as there is no contract in place.

Even if buying from a dealer you still have to transfer the warranty. I had to do it for the Sprite caravan and Powrtouch mover. But of course the whole package was covered under CRA 2015.

 

[ProfJohnL]

Unfortunately, that is one of the risks of buying second hand. Legally, as the S/H buyer you should have done your due diligence and checked the status of all warranties etc before purchasing.

As others have pointed out, if a customer buys a product that require specialised installation before it can be used, many manufactures need to protect themselves by limiting their liability in case the fitter doesn't do the job to the required standard. It's not the manufacturers fault , but the fitters who ever that may be. This is one reason why some manufacturers warranties are contingent on the product being installed by an approved fitter, or subject to an ongoing periodic inspection by manufacturer approved personnel.

I fully understand your annoyance with the situation, but this type of arrangement for some manufacturer's warranties has been the case for decades.

 

[RogerL]

Of course, caravanners are used to buying secondhand cars where the warranty is carried on with no fuss as long as the original servicing T&C have been met - the car industry generates many customer complaints but they're angels compared to the caravan industry.

Problem is that customers keep buying all the caravans the industry can make, despite their faults and poor warranties.

 

[otherclive]

Of course, caravanners are used to buying secondhand cars where the warranty is carried on with no fuss as long as the original servicing T&C have been met - the car industry generates many customer complaints but they're angels compared to the caravan industry.

Problem is that customers keep buying all the caravans the industry can make, despite their faults and poor warranties.

When we moved into this house we had to register with Rangemaster to transfer the warranty on the range to us. It’s quite common across many sectors. But as you say the motor industry are paragons in this respect.

 

[Dustydog]

Gor-tour, OK.
Now you know you are on your own let’s get it fixed!
see #4 and earlier posts.
Truma suspect a “ loose “ connection, let’s find it.
start from the battery , through the control box to the motors. Clean all contact / joints , use Electrical contact spray. Check hand controller too.
Let us know how you get on

 

[Gafferbill]

.......don't assume the master switch is OK.
Usually in the battery box and operated with a red key.
They can make a poor connection when an electrical load is applied despite seemingly OK with no load.
Cheap to replace.

 

[Hutch]

.......don't assume the master switch is OK.
Usually in the battery box and operated with a red key.
They can make a poor connection when an electrical load is applied despite seemingly OK with no load.
Cheap to replace.

That's true the contacts are convect and have small surface area, which tend to burn away. Good call Bill.