(My wife and I have a story tell, that may be News Worthy)
During April and May of 2007, we replaced car and caravan with
new for our retirement. Off we went through Germany and Switzerland for the summer walking. On July 19th we were hit by a very local hurricane, (wind speeds to 80mph, torrential rains
and balls of ice falling from the shies, (hail Stones), with sizes in excess of "Golf Balls" (Frightening to say the least)!!
Many campers/caravaners and local folk suffered great damages and losses. We were no exception, my new car was damaged beyond ecconomical repair as it turned out and eventually replaced.
The caravan on the other hand, was very badly damaged but was eventually told it could be rebuilt. (Thank goodness for good Insurance). It was deemed that the caravan be returned to the supplying dealer, whom we had decided, offered the necessary back up, should it be required in the future, after picking it
up as new. (This agreed with the Insurers, who have been brilliant). The van was taken to the repairer on August 8th 2007
(its surfaces looking very sad), together with a list of warranty issues. Late October early November was the target of completion. Upon reqesting a progress report in November, the listing had been lost! (A new copy list was sent). As it turned out the warranty listing was rectified, (Thanks to the manufacturer). At the time we had pointed out a pump fault, we contacted the pump manufacturer ourselves and laid on a visit by a very helpful engineer, who resided within striking distance
of the repairer. January 2008, phone for progress report and it
transpired that the dealer (had not repaired the pump or contacted the pump engineer), but did so upon my complaint!!
(Pump has now been repaired)!! Upon organised collection, my new
van was so dirty, that we did not recognise it, the number plate
was missing, the offside damaged wheel trim was still in place and the kitchen work-surface was damaged!!! (Naturaly we did not sign on behalf of the Insurers). For a progress update on the 18th of March 2008 we phoned, was informed that final valeting was arranaged and we still have not got a Wheel Trim!!
(The stressed point during all this time has been "It Will Be As
Good As New" by the dealer).
The date now Tuesday the 25th of March 2008, we are very worried
and upset that we have not seen our new van, for best part of Three Quarters of a Year and do not know where it will end!!
(Oh by the way, our van is an "Ace Jubilee Envoy" with thanks to
"Swift" in its design, brilliant, if we remember correctly).
Is there anybody out there that may be able to direct us upon
the action of "Redress" if any, (we seem to be in a wilderness).
(Just can't understand why the Caravan Industry does not have a system such as the Motor Car Industry, built upon After Sales
Service, Customer Service and Satisfaction).
----------- Our New Car Was Replaced Without Question---------
Regards to all readers,
After all, Caravanning is so Relaxing!!.
Signed 'Anton and Mo'
During April and May of 2007, we replaced car and caravan with
new for our retirement. Off we went through Germany and Switzerland for the summer walking. On July 19th we were hit by a very local hurricane, (wind speeds to 80mph, torrential rains
and balls of ice falling from the shies, (hail Stones), with sizes in excess of "Golf Balls" (Frightening to say the least)!!
Many campers/caravaners and local folk suffered great damages and losses. We were no exception, my new car was damaged beyond ecconomical repair as it turned out and eventually replaced.
The caravan on the other hand, was very badly damaged but was eventually told it could be rebuilt. (Thank goodness for good Insurance). It was deemed that the caravan be returned to the supplying dealer, whom we had decided, offered the necessary back up, should it be required in the future, after picking it
up as new. (This agreed with the Insurers, who have been brilliant). The van was taken to the repairer on August 8th 2007
(its surfaces looking very sad), together with a list of warranty issues. Late October early November was the target of completion. Upon reqesting a progress report in November, the listing had been lost! (A new copy list was sent). As it turned out the warranty listing was rectified, (Thanks to the manufacturer). At the time we had pointed out a pump fault, we contacted the pump manufacturer ourselves and laid on a visit by a very helpful engineer, who resided within striking distance
of the repairer. January 2008, phone for progress report and it
transpired that the dealer (had not repaired the pump or contacted the pump engineer), but did so upon my complaint!!
(Pump has now been repaired)!! Upon organised collection, my new
van was so dirty, that we did not recognise it, the number plate
was missing, the offside damaged wheel trim was still in place and the kitchen work-surface was damaged!!! (Naturaly we did not sign on behalf of the Insurers). For a progress update on the 18th of March 2008 we phoned, was informed that final valeting was arranaged and we still have not got a Wheel Trim!!
(The stressed point during all this time has been "It Will Be As
Good As New" by the dealer).
The date now Tuesday the 25th of March 2008, we are very worried
and upset that we have not seen our new van, for best part of Three Quarters of a Year and do not know where it will end!!
(Oh by the way, our van is an "Ace Jubilee Envoy" with thanks to
"Swift" in its design, brilliant, if we remember correctly).
Is there anybody out there that may be able to direct us upon
the action of "Redress" if any, (we seem to be in a wilderness).
(Just can't understand why the Caravan Industry does not have a system such as the Motor Car Industry, built upon After Sales
Service, Customer Service and Satisfaction).
----------- Our New Car Was Replaced Without Question---------
Regards to all readers,
After all, Caravanning is so Relaxing!!.
Signed 'Anton and Mo'