If bought privately, did you have the remainder of the warranty transferred into your name? Most items inside the caravan will have 36 month warranty i.e. Thetford etc. Unfortunately I doubt if the 12v issue will be covered under warranty. Do you know the name of the dealership where the previous owner bought it. Name is probably somewhere?
yes got the warrenty transfers into my name, glossop caravans are the supplier, but i am in scotland, ...
A bit far or me to travel. LOL! I cannot find your post on either of the Buccaneer caravan groups? https://www.facebook.com/groups/181018665729743
The trouble is dealers do not have to carry out warranty work , if the van didn't come from them.
Does this problem only affect the items you have listed, i.e "all the inside led lights including the alde screen will not work" does i t also affect the water pump, or any other 12V items?
yes you are right , this needs to be changed in my opinion, its shocking where you buy a caravan privately still under warrenty and most of the dealers will not touch it because you never bought it from them, the you have to take it some one hundreds of miles to be fixed, if you buy a car and any think goes wrong you take it to your nearest dealership and thay fix it, especially what these trailers are now costing...
I doubt if it will be warranty work as bought privately and they would need to pay for the repair. Most caravan places are happy to have repair work.
There is a very good reason and that is for example the dealer normally charges £60 an hour, but they only get paid £30 an hour for warranty work which is why they will only do warranty work n caravans bought from them. The caravan industry is a cottage industry with turnover in the low millions. Car manufacturers turn over multi millions in comparison.
I don't know if you appreciate how Warranty works. Under the law the seller is responsible for the condition and function of goods or services they sell, and that is enshrined in the Consumer Rights Act 2015. These statutory rights are automatically applied when you make a retail purchase, and only apply between the purchaser and the seller.
Just to clarify, a private seller has no responsibility about the goods they sell as long as the description is accurate. I doubt if CRA 2015 can be used in any private sale. If you ask if the caravan has damp and they state No and it later turns out it has damp there is no recourse as it will be difficult to prove in a court of law.
Typo, used,
Under the CRA 2015 one could sue the technician especially if they paid the technician to do the repair. Not sure if they sued a AWS technician or someone in the directory. However I have modified my post so thanks for bringing it to my attention.
Never had that issue as most items are not serviced, only checked which includes gas appliances.
That’s what I meant. The annual caravan service doesn’t service the appliances that may have a three year warranty conditional on them being serviced annually. Not a problem if the van is bought from a dealer as they have overall responsibility under consumer law.
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