As per another post, unfortunately our home was flooded and we had to move into our caravan. We looked around for a suitable site and decided on the C & CC site at Blackmore. It was our intention to stay for up to 28 days. Initially we booked two days and on arrival advised the receptionist at the club site that we would staying for up to 28 days. No problem or so we thought.
Anyway we set up the caravan and two days later we had friends pop into see us. Our friends phoned us from the gate and told us that the warden had said they could follow us into the site. I thought it strange, but didn't query it as our friends are C & CC members and he is disabled. Anyway they came on site and parked behind my vehicle soa s not to cause any obstruction.
Approximately an hour later, a warden who was directing a caravan onto the site next to us started shouting at me for having two cars on the pitch. My friend then told the warden that the warden himself had said to them that it was okay to follow me onto the site which the warden then totally denied. Even my friend's wife said that is what they understood the warden to say to them. Yes we may have been in the wrong, but there was no need to shout at us in front of other people as if we were naughty school children.
Anyway we took the other car up to the car park by the gate and I popped in to pay our fee for our remaining stay. The receptionist told me to call back later as we were not on the system. We hadn't bother to book and pay a deposit as we were already on site and had already informed the same receptionist that we would be staying longer than the two days. Apparently unknown to us the C & CC booking system cannot handle this sort of request. I then went back to our pitch.
We had hardly settled back down again when another warden arrived and told us to move as all the hard standing had now been taken. I tried to advise him that we had just come back from the office after speaking to the receptionist, but he was not interested and had an argumentative and agressive attitude. I then lost it and told him that we were not going to take everything down and move the caravan onto a grass standing which were not supposed to be available. I also advised that if we had to move we would be packing up and also cancelling our membership. He disappeared for about 10 minutes and then came back all friendly and stated that someone coming on preferred a grass pitch to a hard standing and that we could stay where we pitched. In a way our fault for not understanding the booking system properly, but no need for him to shout and be rude to us. Our friends who were due to come onto the same site for 5 days were horrified at the wardens attitude and decided not to book in and were cancelling their membership.
Finally Monday just gone by the head warden came to us and told us we have to take down our windbreak as it was a foot on the grass therefore we were breaking the 6 metre rule and that he had to cut the grass the next day. I queried why cafs were allowed to be pitch in between which he ignored. I asked him if he couldn't cut the grass on the Wednesday when we were leaving and he was adamanat that we had to take down the windbreaks so he could cut the grass and of course another argument developed as I was already stressed out with our home being flooded and other associated issues etc. Eventually I agreed to move the windbreaks onto the hard standing. Guess what? By the time we left on Wednesday he had not touched the grass around our pitch or any pitch nearby.
In 2005 we were members of tjhe C & CC and gave up because of the petty mindness of the wardens. Last year we decided to give the C & CC another chance, but it seems that nothing has changed. As for the site, the facilities were clean and immaculate, but the road onto the site itself was full of pot holes and desperately in need of repair. The female wardens were very helpful and pleasant to deal with, but the male wardens desperately need a few lessons in customer relations even if the customer has made a mistake without knowing! The C & CC have now lost two members and their families plus the potential income.
Anyway we set up the caravan and two days later we had friends pop into see us. Our friends phoned us from the gate and told us that the warden had said they could follow us into the site. I thought it strange, but didn't query it as our friends are C & CC members and he is disabled. Anyway they came on site and parked behind my vehicle soa s not to cause any obstruction.
Approximately an hour later, a warden who was directing a caravan onto the site next to us started shouting at me for having two cars on the pitch. My friend then told the warden that the warden himself had said to them that it was okay to follow me onto the site which the warden then totally denied. Even my friend's wife said that is what they understood the warden to say to them. Yes we may have been in the wrong, but there was no need to shout at us in front of other people as if we were naughty school children.
Anyway we took the other car up to the car park by the gate and I popped in to pay our fee for our remaining stay. The receptionist told me to call back later as we were not on the system. We hadn't bother to book and pay a deposit as we were already on site and had already informed the same receptionist that we would be staying longer than the two days. Apparently unknown to us the C & CC booking system cannot handle this sort of request. I then went back to our pitch.
We had hardly settled back down again when another warden arrived and told us to move as all the hard standing had now been taken. I tried to advise him that we had just come back from the office after speaking to the receptionist, but he was not interested and had an argumentative and agressive attitude. I then lost it and told him that we were not going to take everything down and move the caravan onto a grass standing which were not supposed to be available. I also advised that if we had to move we would be packing up and also cancelling our membership. He disappeared for about 10 minutes and then came back all friendly and stated that someone coming on preferred a grass pitch to a hard standing and that we could stay where we pitched. In a way our fault for not understanding the booking system properly, but no need for him to shout and be rude to us. Our friends who were due to come onto the same site for 5 days were horrified at the wardens attitude and decided not to book in and were cancelling their membership.
Finally Monday just gone by the head warden came to us and told us we have to take down our windbreak as it was a foot on the grass therefore we were breaking the 6 metre rule and that he had to cut the grass the next day. I queried why cafs were allowed to be pitch in between which he ignored. I asked him if he couldn't cut the grass on the Wednesday when we were leaving and he was adamanat that we had to take down the windbreaks so he could cut the grass and of course another argument developed as I was already stressed out with our home being flooded and other associated issues etc. Eventually I agreed to move the windbreaks onto the hard standing. Guess what? By the time we left on Wednesday he had not touched the grass around our pitch or any pitch nearby.
In 2005 we were members of tjhe C & CC and gave up because of the petty mindness of the wardens. Last year we decided to give the C & CC another chance, but it seems that nothing has changed. As for the site, the facilities were clean and immaculate, but the road onto the site itself was full of pot holes and desperately in need of repair. The female wardens were very helpful and pleasant to deal with, but the male wardens desperately need a few lessons in customer relations even if the customer has made a mistake without knowing! The C & CC have now lost two members and their families plus the potential income.
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